ࡱ>  _ <bjbj n bbi, $PN,z,  Mj"(#>#>#>#"%>`%t% gLiLiLiLiLiLiL$vP(SL9%%""%%%L>#>#L***%>#>#gL*%gL**~ 38L>#n#`(;SLL0 M<xSb*.SLLS/L$%%*%%%%%LL*%%% M%%%%S%%%%%%%%% : ϲʹDIVISION OF STUDENT AFFAIRS FIVE-YEAR REVIEW June 30, 2010 David P. Shields Vice President for Student Affairs  2. Status of Area Brief description of the national status of the department/area, including emerging issues and trends Status of the Division of Student Affairs, ϲʹ We can think of each institution as an integrated system, the purpose of which is to support learning in various contexts throughout and in some cases beyond the confines of the campus. Student Affairs, in this conceptualization, is integral to the learning process because of the opportunities it provides students to learn through action, contemplation, reflection and emotional engagement as well as information acquisition (American College Personnel Association and National Association of Student Personnel Association, 2004). Upcraft and Schuh, (1996) wrote that student affairs plays an important and critical role in higher education by supporting the academic mission through the many programs and services offered to students, which contribute to learning and academic achievement. Student affairs partners with academic affairs and faculty to intentionally promote student learning and personal development both inside and outside the classroom. ϲʹing and creating learning environments has always been at the heart of student affairs work (National Association of Student Personnel Administrators, 1998). In 1998, the National Association of Student Personnel Administrators (NASPA) published Principles of Good Practice for Student Affairs. Good practice in student affairs could be achieved by engaging in practices and activities that engage students in active learning, help students develop coherent values and ethical standards, communicate high expectations for student learning, forge educational partnerships and advance student learning, build supportive and inclusive communities, use systematic inquiry to improve student and institutional performance, and effectively use resources to achieve institutional mission and goals (National Association of Student Personnel Administrators, 1998). Each of these practices can contribute significantly to student success and persistence. Current trends in higher education necessitates that student affairs play a more central role in institutional leadership. These trends shape the experiences of students and the services, programs and policies provided by student affairs. Changing demographics nationally and within Alabama will influence how we serve students. For example, the projected decrease in high school graduates, the need to serve adult students, an increase in returning veterans, an increase in the diversity of the campus, and an increase in international student enrollment all challenge us to create an inclusive and supportive campus environment. Increases in the cost to attend higher education have placed a greater burden on students who need to work more hours and participate less in campus life experiences. Likewise, there is an increasing demand for accountability in higher education from parents, students, government leaders and accrediting bodies. Colleges and universities are being asked to prepare for and respond to a greater array of issues that relate to the safety and security of their campuses. Events like those that occurred at Virginia Tech and Northern Illinois are but two examples of growing acts of violence on college campuses. The need for crisis and threat assessment teams, emergency response training, and expanded police presence have dominated the work of many Student Affairs departments. In addition to developing proactive steps and plans to deal with potential acts of violence, student affairs divisions continue to wrestle with a host of other student behaviors. Nationally, there is a growing concern about student behavior in the areas of high-risk drinking, sexual assault and safety, academic integrity and other misconduct. Nationally, as well as at ϲʹ, concerns are increasing for the need to provide more counseling and psychological services as students come to college with greater psychological issues. These behaviors and their consequences interfere with student academic success and the establishment of a safe living-learning environment. Issues of access and accommodation for students with disabilities continue to challenge colleges and universities. National legislation and legal issues are affecting the work of student affairs, such as changes in student records privacy (FERPA and HIPAA), first amendment rights, liability and risk management, and challenges to programs that support special populations. Legal challenges to student code of conduct violations continue to change the landscape of college and university policies and procedures. The role that technology plays in the delivery of academic programs and in communication with students provides new challenges and opportunities. We are challenged to maintain personal contact with students while maximizing our ability to serve students through technology. Parents today are playing an ever-increasing role in the life and decisions of our students. We are developing appropriate and meaningful ways to involve them as partners and members of the team to help their sons and daughters reap the richness of a college experience. Finally, the national erosion of state support of public higher education over the last two decades has placed a greater financial burden on our students and their families. Steven Rosenstone, Professor of Political Science and Dean of the College of Liberal Arts, at the University of Minnesota, wrote in a paper he presented to the University of Toronto Conference on Taking Public Universities Seriously, cuts have had a profound impact on students, on the quality of higher education in America, and on Americas capacity to compete in the global economy, not to mention on students access to and experience of higher education. Student affairs divisions must be good stewards of public funds and resources and use them in the most effective and efficient manner possible to support and advance the mission and goals of the institution. Moreover, student affairs needs to actively and regularly engage in assessment of all programs, services and policies. These efforts will be essential in directing the most efficient and effective use of our resources. The Division of Student Affairs at the ϲʹ provides students with a comprehensive array of services, programs, activities and support systems. The Division includes Career Planning and Development, Health and Wellness Services, Counseling Services, Disability Support Services, Student Housing, Residence Life, University Events, Student Engagement, Greek Life, Service ϲʹing, Recreation, Intramural and Outdoor Sports, University Police, Student Conduct, Academic Resource Center, Student Publications, and Student Affairs Assessment. This review report will share the work that has been done in the Division over this past four years to maximize each and every opportunity to move Student Affairs forward, and to strengthen our efforts to support the academic mission of the University both inside and outside the classroom. We have worked to address the most pressing issues and have aggressively pursued our most promising opportunities. We have partnered with Academic Affairs to enrich the learning environment for all students. We have instituted several new programs and services that are revitalizing and energizing campus life and actively engage students with the University and their education. We have taken steps to strengthen the town/gown relationship with the Shoals area. We have established a five-year strategic plan to serve as a road map for our efforts and have created an office and culture of assessment to ensure frequent reviews of our efforts. We are actively advancing our goal of working collaboratively with all members of the ϲʹ community to develop a Student Affairs Division that offers quality programs and services. The status of the Division of Student Affairs at the ϲʹ is strong as it continues to strive toward its vision of being a Division of distinction and emulation in the state, region, and country. We have enjoyed four years of marked success in all departments of the Division. While faced with the realities and challenges of proration, Student Affairs continues to build upon the limitless opportunities before us to engage students in learning. The work of the staff and departments within the Division of Student Affairs continues to enhance the efforts of the ϲʹ to become a university of first choice by students across the state and region. All of the successes that we have enjoyed, and all of the accomplishments we have had as a Division, are the direct result of the work, enthusiasm, dedication, creativity and tenacity of the entire Student Affairs staff. The students of the ϲʹ are truly fortunate to be served by such a talented, hardworking and passionate group of professionals who make a positive difference in the lives of our students every day. Even with the challenges of reduced financial resources as a result of proration, Student Affairs staff members have been able to sustain our past successes, and have created new and innovative ways to engage students and help them reach their educational and co-curricular goals. We will continue to face new challenges in the years ahead as we struggle to maintain quality services and programs with no new resources. Likewise, several offices have experienced record growth and are experiencing acute space and staffing issues. However, true to the profession of Student Affairs, staff will find a way to be there for students and provide the services, support, and programs they need and expect. We will always be an active part of helping ϲʹ students reach their educational and personal goals. All of the members of the Division of Student Affairs are grateful for the support and efforts of the administration, faculty, staff and students at ϲʹ so many of whom continue to contribute to our efforts. We are also grateful and appreciative of an enthusiastic, forward thinking and supportive Board of Trustees and President. It is in this environment of support and cooperation that the future of Student Affairs and the ϲʹ continues to move forward. Program Brief overview of department/area The Division of Student Affairs offers a comprehensive co-curricular experience through offerings in ten departments that operate numerous functional areas. Departments within the Division of Student Affairs include: Career Planning and Development (including the Academic Resource Center), Health and Wellness Services (including Student Counseling and Disability Support Services), Department of Housing, Judicial Affairs and Student Affairs Assessment, University Police, Recreational Sports and Fitness Program, Residence Life, Student Engagement (including Greek Life, Student Organizations, Orientation, Student Publications, Service ϲʹing and Volunteerism, Programming, and Student Government), University Events, and The Office of the Vice President for Student Affairs Specific services, programs, and activities offered within each department, as well as individual department mission statements are available at ( HYPERLINK "http://www.una.edu/studentaffairs/pdf/SACS_Report_5-26-10.pdf" http://www.una.edu/studentaffairs/pdf/SACS_Report_5-26-10.pdf). Mission statement for the department/area: Reference its relationship to institutional mission, as well as state priorities where appropriate. The Division of Student Affairs Mission Statement is as follows: The Division of Student Affairs is dedicated to providing appropriate high quality services, programs and experiences that contribute to the total development of each student; to working cooperatively and actively with the Division of Academic Affairs and the faculty to enhance student learning both inside and outside the classroom and promote the academic mission of the University; and to prepare students to serve as leaders, problem solvers, and change agents in a global, multicultural world. The Student Affairs mission supports the mission of the University by providing student-centered, high quality programs that promote an appreciation of diversity and foster a strong university community. All departmental mission statements link to the Division and University mission statements as well. This link is clearly visible in the types of programs and services offered. Examples of supporting programs include, but are not limited to, service learning projects comprised of experiential and written learning components; student involvement in the University Shared Governance process; student, faculty, and staff participation in student discipline processes, collaboration among Student Affairs and Academic Affairs in internship and coop programs, and Summer Orientation; and memberships on special event boards such as the George Lindsey Festival, Global Cultural Night, and the Miss ϲʹ Scholarship Pageant. In addition to its mission statement, the Division of Student Affairs has six foundational core values - students, communication, professionalism, diversity, teamwork, and innovation/creativity/adaptability. Descriptions of each of the core values are listed below: Students - Students are the center of and reason for our work. We value all students and the opportunities we have to be a part of their education and personal development. We value the unique strengths, skills, life experiences, and talents each student contributes to the learning environment. Communication - We strive to shape an environment of respect and openness, allowing for the free exchange of ideas and viewpoints. We strive for proactive and continual communication between departments and within the University. Professionalism - We strive for highest levels of professional standards and integrity. Strong ethics and morals must serve as the foundation for our policies, procedures, services and relationships with students and one another. Diversity - We strive to promote and support diversity in all its forms at the University and within our Division. We value the uniqueness of each individual and we value what each individual contributes to our organization. We are committed to learning from talents and gifts offered by each member of the ϲʹ community. Teamwork - We strive to work together as a team, positively supporting, motivating, and challenging each other. Innovation/Creativity/Adaptability - We strive to constantly seek positive and creative change to adapt to the needs and visions of students and the University that will promote a campus of vitality and purpose. Goals and objectives of the department/area, and assessment of department/area performance The goals and objectives of the Division are clearly established in the Student Affairs Strategic Plan 2008-2013 ( HYPERLINK "http://www.una.edu/studentaffairs/Student_Affairs_Strategic_Plan_2008-13_Rev1-26-10-1.doc%20%5BCompatibility%20Mode%5D.pdf" http://www.una.edu/studentaffairs/Student_Affairs_Strategic_Plan_2008-13_Rev1-26-10-1.doc%20%5BCompatibility%20Mode%5D.pdf) and in Annual Action Plans created each September. Division and department goals and initiatives are assessed annually as recorded in University Annual Reports completed in June of each year. Additional assessment of services and programs is accomplished through collection of quantitative and qualitative data as outlined in item four below. Governance structure of the department/area The Vice President for Student Affairs reports to the President of the University. Nine directors report directly to the Vice President. Numerous associate directors, coordinators, and other support personnel report indirectly to the position (see Appendix A for organization chart). The organization chart can also be viewed at  HYPERLINK "http://www.una.edu/studentaffairs/org%20chart%20with%20names.pdf" http://www.una.edu/studentaffairs/org%20chart%20with%20names.pdf Department/Area Evaluation Describe briefly the means of assessment, and recent improvements based on the results of such assessment. Means of assessing outcomes should be based on standard assessment measures within the department/area. Until the fall of 2008, departments within the Division of Student Affairs assessed programs and services primarily through frequency data and satisfaction surveys. In an effort to improve upon assessment efforts and the ability to make data-driven decisions, the Division of Student Affairs implemented two approaches: the development of a Division strategic plan, and the creation of the Student Affairs Assessment. The 2008-2013 Student Affairs Strategic Plan reflects initiatives anticipated to be accomplished within each department ( HYPERLINK "http://www.una.edu/studentaffairs/Student_Affairs_Strategic_Plan_2008-13_Rev1-26-10-1.doc%20%5BCompatibility%20Mode%5D.pdf" http://www.una.edu/studentaffairs/Student_Affairs_Strategic_Plan_2008-13_Rev1-26-10-1.doc%20%5BCompatibility%20Mode%5D.pdf). The plan is a general overview of broad-based initiatives used in annual planning and evaluation. Each year, departments develop annual action plans by selecting specific initiatives from the strategic plan. In the action plans, each annual initiative is expanded to include intended learning and/or process outcomes, designated assessment instruments, the person responsible for assessment, and an explanation of how the data and resulting evaluation will be used for future planning and decision-making. Annual initiatives are also linked to University annual goals and strategic initiatives. Describe briefly the department/areas continuous improvement plan utilized to assess and improve the department/area on an on-going basis. Summarize improvements made as a result of the continuous improvement plan. In addition to annual reports, all departments within the Division are encouraged to assess programs and services on an on-going basis. Assessment within the Division of Student Affairs is accomplished primarily through the following avenues: Use of Professional Association Comparative Standards Use of CAS Standards Strategic Planning and Annual Action Plans Individual surveys distributed to program/service participants (see Appendix B for examples) Frequency of use data Qualitative data collected from focus groups, individual interviews, and informal feedback obtained from participants Additionally, the Office of Student Affairs Assessment developed a five-year assessment cycle that includes a comprehensive campus-wide assessment of services and use of nationally normed instruments, as well as internal and external reviews (See Appendix C for Assessment Cycle). The Division incorporated the following four-step program review process for the current Five-year Review: Self-Study - The department prepared a self-study using the Council for the Advancement of Standards (CAS) Self-Assessment Guide (SAG). CAS Standards represent best practices as formulated by representatives of multiple professional associations concerned with student learning and development in higher education (CAS Book of Professional Standards for Higher Education, 2008). In departments for which CAS guidelines do not exist, affiliated professional organizations and/or Key Performance Indicators (KPI) such as learning outcomes were used, with approval of the Vice President for Student Affairs. With the exception of University Police, each functional area within Student Affairs departments has CAS standards. Internal Review the Vice President for Student Affairs commissioned a campus review team (containing members inside and outside the division) to review the self-study and make recommendations (see Appendix D for Review teams). External Review the Vice President commissioned an external consultant(s) to review the self-study and recommendations of the internal review team, complete an on-campus visit, and make recommendations. The recommendations from the Internal Review Teams will be incorporated as initiatives into the Division of Student Affairs Strategic Plan 2008-2013. These recommendations will be advanced through each departments annual action plan and the Division annual action plan. Quality Enhancement Plan the departments develop and implement an action plan based upon the self-study and recommendations from the campus review team and external consultant(s). For the self-study, directors of each Student Affairs department compiled information related to functions within the department using the Student Affairs Department Review Guidelines. Each program, service, or functional area within departments was then rated using the CAS Criterion Measure Rating Scale for the following seven components within CAS Standards. Unit Mission & Goals Core Programs and Services Leadership & Staffing Financial Resources/Budget Facilities, Equipment, and Technology Ethical and Legal Responsibilities Assessment and Evaluation Summary Numerical ratings in the CAS Criterion Measure Rating Scale were given according to the following standards: 1 - Criterion measure not met 2 - Criterion measure met to minimal standard 3 - Criterion measure met to a standard of well 4 - Criterion measure is fully met A rating of Not Done (ND) was assigned when a particular criterion measure was recognized by the unit as not being applicable for its particular program. A Not Rated (NR) was recorded when necessary supporting documentation or data did not allow a numerical rating to be assigned. The complete document of CAS Standards, as well as individual CAS Ratings for each department may be viewed at ( HYPERLINK "http://www.una.edu/studentaffairs/CAS_index.html" www.una.edu/studentaffairs/CAS_index.html). During the Internal Review, team members reviewed the CAS ratings and other written documentation, conducted interviews with departmental staff and/or constituent groups, and evaluated the department using rubrics provided by the ϲʹ Institutional Effectiveness Committee. Then, based on an analysis of the data, each review team submitted recommendations. The External Review and Quality Enhancement Plan are pending and will be carried out over the Fall 2010. Provide a brief analysis of those areas in need of improvement and delineate an action plan for improvement in these areas. Results of assessments within the Division indicate that improvement has been made, in both the quality and quantity of services. The Student Affairs Strategic Plan delineates the action for continued improvements. Additionally, specific recommendations and action items are included in section nine of this report. Facilities and Resources Address the adequacy of resources and support services to address the goals and objectives of the department/area. Equipment The Division of Student Affairs has been a good steward of University resources and has acquired the appropriate equipment as needed to complete our work based on the implementation of our Strategic Plan and Annual Action Plans. The Division has a technology replacement plan to ensure that we are keeping abreast of hardware and software needs of each department. However, there are several major equipment issues facing Student Affairs and the University that, if they fail, will have dramatic and significant negative impact on several programs. The lighting system in Norton Auditorium is over 25 years old and is need of immediate replacement. The system has been patched for many years and replacement parts and bulbs are no longer made. If this system fails, it will impact lighting for theater and music performances. It will impact special University Events such as Convocation, Distinguished Events programs, Step Sing, Miss ϲʹ, and Global Cultural Night to name a few. The cost of a new system is $250,000 and must be made a priority in the Universitys capital improvement budget. Even renting a replacement system will cost the University $5,000/week. Another equipment priority is the sound system in the GUC ballrooms. This system has experienced rapid decline over the last few years. With the significant increase of events in the ballrooms, the system is being used more heavily and is on its last leg. The cost to replace this system is $30,000. The University mailroom is in need of a new mail machine to handle the increase of mail to this facility and to meet the new requirements of the US Postal Service. This machine costs $20,000. While the areas noted above are housed and managed by the Division of Student Affairs, the facilities serve the needs of the entire University. Funding for these projects has been placed on the back burner given current financial strains on the University due to proration; however, they need to be seriously reviewed and included on the University capital improvement budget as soon as possible. All departments in Student Affairs have been operating on flat budgets for the last three years. There is a need for additional financial resources for operations, services, and programs in all Student Affairs departments. Space Space for services and programs is a problem throughout the University as every department and administrative area experiences growth. Several departments in Student Affairs are experiencing acute space issues that have an impact on the quality and coordination of services. Space recommendation and needs are discussed later in this report under the recommendations section. However, a brief review of acute conditions is reviewed here. Health Center and Personal Counseling The Health Center currently houses both Health Services and Personal Counseling. While it is convenient to have these functions in close proximity to each other, the growth experienced in each area over the last four years has now tasked the current facility. Health Services last year had over 10,000 patient visits, a 13% increase from 2008-09 and a 30% since 2006. Counseling has also exploded with visits, (individual and group appointments). There is a need for both additional clinical space and space for personal counseling. As growth in both of these functions continues to grow, the issues of space and patient privacy will become more difficult to manage. Disability Support Services This office was restructured in 2008 to more effectively serve students with disabilities. The ever-changing ADA law challenges us to keep up on the accommodations required and needed to help students with disabilities have equal access to educational programs and activities. The current office does not have space to accommodate extended and proxy testing for students needing special accommodations. There is also not enough space to house other resources and equipment requested and used by students. Additional staff and office space is also needed in this area, given the growth that has been experienced over the last year and through the anticipated increase of returning veterans to ϲʹ. New Residence Halls The Universitys current housing stock consists of four new cluster halls and four traditional residence halls. The traditional residence halls are 1960 vintage and account for the majority of our on-campus housing. ϲʹ needs to replace our current traditional halls with modern facilities that are expected and demanded by todays college student. We face a recruitment challenge as potential students compare our halls to universities that offer modern, on-campus housing options. The Universitys new master plan calls for both a replacement of our aging facilities and the addition of new facilities to accommodate even more students on campus. Work is beginning at present to develop an On-Campus Housing Strategic Plan that will guide and sequence the construction of new residence halls. University Police Our current University Police facility is experiencing significant structural and environmental issues and is not adequate to meet the needs of a modern, regional university police department. The current facility is a retrofitted garage and is located far from the core of the campus. A new modern police facility is needed closer to the core of campus to accommodate the needs of our department. A new 24-hour communications and dispatch center is being added from a federal grant that will give the department the capability to centrally monitor all safety systems and cameras located on campus and dispatch officers to trouble areas. Guillot University Center The first floor of the GUC is to undergo a renovation to coincide with the construction of new food service options in the building. The Bookstore will move to the new Student Commons Building proposed between Keller and Rogers Halls. These changes in the GUC may create an opportunity to reconfigure space and offices to support some of Student Affairs departmental space needs, such as Disability Support Services, Counseling, University Events, Student Engagement and Career Planning and Development. Student Recreation Center The SRC is only two-thirds the size it was planned to be due to cost overruns on the parking deck, which was built under the same bond issuance. The SRC is experiencing significant growth in several of its fitness areas. The new ϲʹ Master Plan proposes an addition to this facility that would double its current space and provide greater facility space for students, faculty and staff. Support Personnel The Division of Student Affairs has been very fortunate to add several staff over the last four years to help achieve our goal of becoming a Student Affairs Division of distinction and emulation in the state, region and nation. However, with the growth experienced by the University over that same period, several departments are in need of additional staff to maintain current levels of service and meet the demands of the growing numbers. Staffing plans and decisions for the Division are strategic in nature and will be made on the basis of documented need and supporting data. Moreover, given the current economic climate in the state and nation, staffing decisions will be made that address our most acute needs and to meet national standards of service and legal requirements. The Divisions Strategic Plan, Annual Action Plans and Departmental Action Plans will guide the selection and acquisition of new positions. Our most acute needs are in the areas of Personal Counseling, University Police, Disability Support Services, Career Planning and Development, Housing, and Health Services. Specific staff needs and recommendations from the Internal Review Teams are listed later in this report under Unit Recommendations. Achievements Staff Achievements/Awards University Health Services Jenny Dawson, Nurse Practitioner Alabama Board of Nursing Post Baccalaureate Nursing Scholarship, 2009 Peggy Bergeron, Nurse Nutrition and Wellness Consultant Certificate, 2008 Lynne Martin, University Personal Counselor Singing River Equine Rescue Board Dr. Mary Bowers, Disability Support Specialist YMCA Board of Directors University Events Bret Jennings, Director Faculty/Staff Alumni Service Award, 2006 Certificate, Institute for Aspiring Senior Affairs Officers, 2007 Deborah Hensley, Senior Administrative Assistant Certified Administrative Professional Certification, 2010 Certificate, Administrative Management Skills and Practice, 2009 Alice Gross, Coordinator of Norton Service Awards Miss ϲʹ Pageant (19 years), 2005 ϲʹ Outstanding Service Award, 2010 Student Conduct and Student Affairs Assessment Dr. Kimberly Greenway Faculty/Staff Alumni Service Award, 2009 Gallup Organization, Strengths Advocate Certificate, 2007 United Way, Board of Directors, 2008-present Shoals Family Success Center, Ex-Officio Board Member, 2009-present Amy Swinford, Senior Administrative Assistant Certificate, Administrative Management Skills and Practice, 2009 Student Engagement Tammy Jacques, Director ϲʹ Outstanding Service Award, 2007 Phi Kappa Phi, 2009 W.T. McElheny Award, 2006 Melanie Harris, Coordinator of Programming Student Affairs Staff Member of the Month, 2009 Whos Who Among Students in American Universities and Colleges, 2009 Juliette Butler, Senior Administrative Assistant W.T. McElheny Award, 2005 Distinguished Chapter President IAAP, 2008 Leos Award, 2009 Certified Administrative Professional Certification, 2010 Residence Life Kevin Jacques, Director SACSA New Professionals Award, 2005 ACUHO-I Chief Housing Officers Training Institute, 2008 Golden Key Honor Society, University of Colorado, 2009 Mississippi State BBQ Championship, 2006 Alabama State BBQ Championship, 2009 Tennessee State BBQ Championship, 2010 Jami Schepman, Assistant Director Involvement Fair Display Contest Winner for Too Much Junk in the Trunk SACSA Conference, 2006 Certified Strengths Quest Educator, 2007 Achieved Associate Licensed Counselor status, 2010 Lauren Givens, Coordinator Speaker, Zeta Phi Beta Scholarship Banquet, 2009 Speaker, Womens Day Celebration, Free Spirit Baptist Church, 2009 Co-founder/Youth Director of Youth at Work, 2009 Amy Rider, Coordinator Phi Kappa Phi, 2009 Patricia Wood, Senior Administrative Assistant Certified Administrative Professional Certification, 2010 Certificate, Administrative Management Skills and Practice, 2009 University Police Mike Montgomery, Officer Law Enforcement Officer of the Year, American Legion, 2010 Housing Audrey Mitchell, Director National Association of Professional Women, 2009 ϲʹ Ten-Year Service Award, 2010 Vice President for Student Affairs David Shields, Vice President ϲʹ W.T McElheny Award, 2008 Chair, Alabama Association of Student Personnel Administrators, 2008-10 Leadership Shoals Graduate, 2008 Board of Directors, Rape Crisis Kelly Ford, Assistant to the Vice President Certified Administrative Professional Certification, 2010 Certificate, Administrative Management Skills and Practice, 2009 Shoals Beatification Board, 2007-2009 United Way Board of Directors, 2007-2009 Significant Division Accomplishments 2006-2007 Career Services Implemented the Career Closet to provide professional attire for students who were interviewing, etc. and did not have proper business clothing. Added FOCUS, a self-directed career assessment software package to provide a 24-hour independent option for students. Created an in-house interview demonstration DVD (in progress). Targeted several student academic groups and presented workshops (new groups include Art, Sciences/Tri-Beta, CIS, and Nursing) in addition to the groups regularly addressed. Partnered with Athletics Department to assist with workshop for all spring 2007 athletes. Served on College of Businesss Faculty Task Force on Placement & Career Opportunities to review ways to improve perception of career placement on the Educational Benchmarking Institute (EBI) survey (used for accreditation purposes) and worked closely with professors to encourage students to register, post rsums, and utilize the Career Services Mock Interview program. Participated actively in Chamber of Commerce programs including meeting with employers through the Synchronist Business Visitation committee and assisting with and presenting at several sessions for the Leadership Shoals professionals. Worked with Chamber of Commerce to purchase membership contact information and corresponded with members regarding Internships and other Career Services benefits (in progress). Continued online subscription to The Internship Series Online. Served on the merger taskforce for the Southern Association of Colleges and Employers (the Souths primary professional organizations that partners Career Services offices and employers). Health Services Increased clinic coverage to 5 days a week with either a physician or nurse practitioner. Increased counselor availability from 20-24 hours per week; full-time position posted for hire this summer. Clinical nurse increased to full-time without designated time off. Handled another 25% increase in workload with no additional staff. (This is 1400+ patient visits, not including the TB screenings.) There was also an increase in the severity of illnesses and need for referrals to specialists, testing, or hospital admissions. All are time-intensive and require close tracking and monitoring. Hired and trained a new business manager. Business manager established new tracking mechanisms to monitor categories of patient visits; freshman, senior, employee, international, on-the-job injury, etc. Has increased involvement in clinic administrative functions and trained new student worker. (Two students provide office coverage with, and in absence of, manager). Developed and implemented a new University TB Screening Policy. Completed TB screening of over 500+ international students following our initial identification of two active cases of TB. Received commendation letter from Health Dept for our support and cooperation during the contact investigation and innovative ideas. Participated in the development of the Crisis Response guide for the Division of Student Affairs. Counselor developed a brochure for faculty/staff titled Assisting Students in Distress in response to a growing need on campus for this type of support. Increased the e-CHUG online alcohol screening tool service to include the Reflective Journal program. It is also utilized in conjunction with disciplinary sanctions and potential referral to the counselor. Counselor participated in several staff meetings and training sessions to address concerns about mental health issues and identifying students at risk. Nurse practitioner conducted and/or coordinated several educational sessions addressing a variety of health issues; heart health, womens health/breast cancer, mens health, nutrition, and others. Clinic staff participated in all SOAR and orientation briefings. Counselor and nurse participated with the freshman learning communities. Co-chaired Pandemic Planning Subcommittee and served on Safety and Emergency Preparedness Committee. Sent out numerous educational/informational emails to faculty/staff and students addressing a variety of health issues and services. Clinic nurse enrolled in nurse practitioner program and has completed two semesters. Housing Successfully launched first Export Assignments Interface from RMS to Student Information System (SIS) for fall 2006 student billing. Modified RMS configuration and data tables to accomplish assignments and reporting parameters. Continued work toward import profile for SIS to RMS interface. Trained office assistants in data entry to RMS. Trained Residence Life staff on access to RMS and how to generate RMS reports. Sustained in-house production of color publications and presentation materials for recruitment, retention, and residential administrative functions. Increased occupancy in new halls from fall 2005. New carpet installed in vacant university apartments summer 2006. Received approval to purchase new furniture for Lafayette Hall. Received approval to upgrade card access system software as well as install cameras and panic alarms at exit and entrance doors. Trained office assistants to enter cards in the card access system. Recreational Sports & Fitness Program RSFP served as host of the National Intramural-Recreational Sports Associations Region 2 Conference. Mike Prociuk was appointed as Alabama State Director for the National Intramural-Recreational Sports Association. Mike Prociuk was a Co-Presenter of Game Management for the Game After at the NIRSA Annual Conference. Glenda Richey completed the Weight Watchers Meeting Leadership Training Program. Glenda Richey is completing coursework for additional certification as a Personal Trainer through the American Council on Exercise. RSFP served as host for Lifeguard Certification class through the American Red Cross. Scott Mitchell was named the Coordinator of Outdoor Programs for the Recreational Sports and Fitness Program. Scott Mitchell and Mason Dye [undergraduate student] completed coursework and both are now certified as Wilderness First Responders. RSFP will move into the former Inservice Center and convert it to an Outdoor Adventure Center beginning fall semester 2007. Becky Putman, Glenda Richey, and Mike Prociuk were accepted into the class of 2007 for the National Intramural-Recreational Sports Associations National School of Recreational Sports Management in Charlotte, N.C. Residence Life Increased average program attendance from 19.8 participants per program in 2005-2006 to 33.7 participants per program in 2006-2007. Continued use of HRL Reservation Form so that students and student groups can reserve common areas in the residence halls for meetings and programs. Conducted residence hall tours for 544 prospective residents, up from 365 in 2005-2006. Held the Too Much Junk in the Trunk canned food drive that benefited the Boys and Girls Club and the Help Center. Over 4,100 cans were donated to these organizations. Held the RA Class (ED 295.2) in the fall and spring for the second year. Redesigned/updated RA Manual to make it user-friendly. Brought the department together as a cohesive unit with a high morale. Had an 85% RA retention from 06-07 to 07-08 academic year. Had a successful joint training with UAH that helped the RAs network with other RAs and gain more experience. Switched all Residence Halls to 24-hour card access. All professional staff members served on a committee within SACSA. Began development of a theme-housing plan. Student Life Increased collaborative efforts between Student Life and Academic Affairs: Shared sponsorship of programs Increase communication with specific departments Formal and informal meetings with deans, depart head, and faculty Collaborative programming with RSOs and academic departments. Student Allocation Funding Document created. Improved assessment of programs and services. USA Today Collegiate Readership Program approved by SGA. Disability Services accommodation procedures approved through Shared Governance. Implemented e-CHUG online program in collaboration with Health Services. Organized and implemented Up til Dawn on November 17, 2006 and raised over $8,000 for St. Jude Childrens Research Hospital. Assisted in training students how to work effectively with children with disabilities by co-teaching a therapeutic recreation class at Camp ASCCA. Increased ARC hours of operation and usage. 5 new iMacs added in ARC with the latest digital media software installed. Increased tutoring services. Improved Student Life web pages. Purchased equipment for Recognized Student Organization Resource Room. University Events Purchased 800 new chairs for the GUC. Purchased approximately 1,000 new mailboxes for the Mailroom. Purchased a package tracking system for Physical Plant and the Mailroom. Purchased new curtains for Norton Auditorium. Installed a new garage door in Norton Auditorium. Installed wheelchair seating in Norton Auditorium. Installed handrails on the mezzanine in Norton Auditorium. Acquired a new video projector for Norton Auditorium. Purchased and installed screens in Banquet Halls A, C, Loft and Rooms 200, 206, and 207. Deborah Hensley obtained her Notary Public. Planned/Assisted and supported numerous events for the University and community as follows: Alabama Clay Conference Mike Lane Roast Heart Association Walk Aquilla Theater Distinguished Event Series Senior Winter Ball Global Cultural Night Muscle Shoals Concert Series Community Recitals Miss ϲʹ Scholarship Pageant Northwest Alabama Junior Miss Pageant NAACP Banquet Florence Police and Fire Department Banquets Division II National Championship Game Luncheon Affirm 2006 Summer Conference ACSI Summer Conference Royal Family Kids Summer Camp Royal Family National Training Camp Various Athletic Sports Camps SOAR (Summer Orientation, Advisement, and Registration). Vice President for Student Affairs The new office of the Vice President for Student Affairs in the Guillot University Centered was up and running in September 2006, putting the VPSA in close proximity to students, student activities, and the Student Affairs staff. Restructured and separated the Office of Housing and Residence Life into two separate offices, the Department of Housing and the Office of Residence Life, to better serve the needs of students and maximize the resources in these two critical areas. Collapsed and restructured four positions to hire a new Director of Housing, a new Director of Residence Life, an administrative secretary in Residence Life, and a Coordinator of Housing. Reduced staff position overhead by 20%. Secured funds to hire a full-time personal counselor for the University. Hired a new Career Counselor in Career Services. Hired a part-time Coordinator of Outdoor Adventure Programs to expand student recreation offerings. Hired a new Conference Coordinator for University Events. Successfully managed a tuberculosis outbreak on campus and established and implemented a new TB screening protocol effective January 1, 2007. Planned and secured funding from the University ($ 269,000) to install a new state-of-the-art security system for the Universitys residence halls this summer. This system will provide a constant security monitoring of the residence halls through the use of card access, cameras, and exterior and auxiliary door alarms and will reduce annual staff overhead costs of $300,000. This project will be financed up front by the University and repaid by the Department of Housing over the next three years. In an effort to support and enhance the Universitys growing Honors Program, the Department of Housing will be conducting some much-needed renovations to Lafayette Hall this summer. The renovations will include all new furniture for student rooms, new paint in student rooms and hallways, and paint and repairs to student bathrooms. The cost of this renovation is estimated at $200,000. All of the University housing contracts and the application process has been upgraded and integrated to ensure proper occupancy management. A new contract and operating philosophy has been established with the sororities living in the Appleby complexes beginning fall 2007. The new contract will afford the sorority chapters operational autonomy while ensuring appropriate University oversight of the facilities. The new cooperative contract will help ensure chapter growth and vitality, as well as maintain the financial solvency of the buildings. The new contract will eliminate chapter parlor room fees returning to each chapter $2,700/year. It will also eliminate a $50/month room discount for chapter residents increasing revenue needed to cover the debt service and maintenance of the Appleby buildings by $57,000 for 2007-08. A new Student Activity Fee Allocation Board and process has been put in place to ensure a better distribution and use of the Student Activity Fee by all clubs and organizations. A new office has been created for the Interfraternity Council, Panhellenic Council and National Pan-Hellenic Council to create better cooperation and visibility of these important student organizations. A new process for evaluating and accommodating students with disabilities has been put into place this year. The effectiveness of this policy is currently being reviewed. The Division of Student Affairs created a Crisis Response Plan that is linked to the Universitys Crisis Plan. A new centralized office area for the Office of Residence Life was created in Rice Hall. Worked closely with the Vice President for Finance and Manager of Sodexho to restructure board plans to be profitable for the University and fair to students. Established a Student Affairs Technology Committee to review and recommend the technology needs of Student Affairs. Added 1,000 new mailboxes and purchased a new package delivery and tracking system for the mailroom. Significant Division Accomplishments 2007-2008 Housing Office The department continues to address the problem of aging facilities. Last year Lafayette Hall was refurbished which included painting, new carpet, and all new room furniture. This summer complete renovations will begin in LaGrange Hall. By the end of summer 2008 the entire building will be repainted. All new furniture in every bedroom. Bathrooms will be refurbished. All common areas updated and modernized including the kitchen with all new industrial appliances and a cybercaf on the first floor. Rivers Hall commons areas will also be addressed as well as the TV lounge being converted to a video game area. Occupancy has continued to increase in each of the residence halls. Also, the policy change of not allowing contract buyouts has significantly helped to maintain a steady revenue stream for the department. The retention rate for upperclassmen increased in the 12-month cluster halls, with 100% occupancy for all male spaces. Our female spaces were 85% full. Occupancy has increased in every residence hall since fall 2005. We are continuing our efforts towards an on line application process with the Residential Management System (RMS). In spring 2008, we began the implementation process of web-based applications and the interface between Banner and RMS. Banner has written the code and RMS is in the process of finishing their part. Before the summer 2008 is over we will have the interface between RMS and Banner up and running. Our CS Gold security system has been outstanding. The cameras are enabling Housing to enforce visitor policies and deter vandalism. The department is looking at additional areas that could use cameras including the elevators in each hall as well as the lobby areas on the upper floors in Rivers Hall. Beginning summer 2007 we started the Good Friends of ϲʹ Housing program. This program has established a relationship with private rental property owners in the Shoals area so that we can better serve our students who do not want to live on campus and are not familiar with the area. The retention in the University apartment area has increased significantly from last year. We have 95% upperclassmen in all 96 units. Beginning summer 2008, we are distributing survival kits for the incoming international students. The kits include soap, deodorant, toothpaste and a toothbrush in a drawstring knapsack with the lion head logo and Department of Housing/Students Affairs on it. This allowed the students to have some personal care items upon arrival and also something they could use over and over again. We also developed a booklet that explained hygiene, proper use of the bathroom, shower and kitchen areas, and proper disposal of garbage and personal items for females. We worked with the Center for International Programs and other offices to develop an expanded orientation plan for the incoming international students for summer 2008. Hired Housing Coordinator spring 2008. This position has allowed us to make significant changes in our maintenance. Things are getting repaired in-house, which cuts down on cost and turnaround time. We are also looking at developing a maintenance crew for the department. Public Safety began rounds in the apartment areas during Christmas and spring breaks. We had no break-ins during either of the breaks. Created a new contract that combines the housing assignment with the meal plan selection as well as a generated bill for room and board. We will begin remodeling kitchens in bi-Level apartments to include full size stoves summer 2008. We closed certain ports for the students to increase Internet speed. We are still looking at wireless for all of the residence halls, starting with LaGrange and Lafayette. Lafayette Halls male floor is 100% for the first time in over six years, evidence that the honors program is thriving. Student Life Office Student Allocation Committee completed its first year, providing funds for 44 new programs implemented by Recognized Student Organizations. Office of Student Engagement proposal was completed, submitted, and approved. Made significant improvements to Student Life webpage. Student Publications moved to Student Life. Division-wide training sessions to implement strengths-based education. Appointed Judicial Affairs ad hoc committee that met regularly throughout the year to review student discipline procedures and recommend new polices and/or revisions to existing policies, resulting in a proposed Medical Amnesty/Good Samaritan Policy and an Involuntary Withdrawal Policy (currently pending approval). Collaborated with Academic Colleges to purchase latest software programs for Academic Resource Center. Initiated new Academic Resource Center policies and procedures to optimize usage for academic purposes, including, but not limited to, use by individual students and ϲʹing Communities as well as for registration, and rsum clinics. Provided tutors three nights per week for athletic study halls. Increased support and activities for Greek honor societies. Sixteen percent increase in the number of men who participated in fraternity recruitment. The Flor-Ala received the following awards in the national competition of the Society for Collegiate Journalists (for calendar year 2007): Newspaper 1a Overall Excellence - Honorable Mention Newspaper 2 News Stories - Third Place Newspaper 3 Staff Editorials - Second Place Newspaper 8 Feature Writing - Honorable Mention Newspaper 19 Photo Essay - Second Place The Diorama received the following awards in the national competition of the Society for Collegiate Journalists (for calendar year 2007): YB 1: Coverage of the Year - First Place YB 2: Theme - First Place YB 3: Reporting in Words - Second Place YB 4 Photography - Second Place YB 5 Layout, Graphics, Display and Design - Second Place Yearbook 7 Overall Excellence - First Place The 2007-08 Flor-Ala executive editor was selected as one of only ten Knight Fellows in Community Journalism, a fully paid master's program in journalism offered by the University of Alabama and the Anniston Star. Health & Wellness Services Full-time Licensed Professional Counselor hired August 07. Full-time Nurse Practitioner hired March 08. A second Clinical RN, full-time designated time off, hired October 08. Continued to increase numbers of students and employees seen in the clinic. For faculty and staff this equates to $5 vs. $25 co-pay per visit, decreased out-of-pocket costs for employees, and significant savings to the University insurance plan. Participation in CARE Team meetings with our disciplines and services to address support of students at risk. Six students were assisted this year through CARE teams. Three major online screening programs conducted depression, eating disorders, and alcohol use. Findings will be used to identify future programs and needs. Continued increase in use of the online e-CHUG program by Judicial Affairs for alcohol education and reflection of behaviors. Support group for students with eating disorders established. Counselor began involvement with Counselor Education Department by precepting a practicum student. More to follow in the fall semester. Precepting two Associate Licensed Counselors pursuing their professional licensure. This provides increased services at reduced costs. Began incorporation of Developmental Services with Health Services. Screened of 988 international students for tuberculosis this school year. Clinical RN, Clarissa Hall, participated in the Alabama State TB Update Program. She also developed an improved, comprehensive tracking form for TB screening. Coordinated another TB investigation with the local Health Dept. with good results in a timely manner. Capitalized on opportunity for education with faculty and staff concerning TB. Participated in state and American College Health Association surveys concerning updates to TB screening programs for universities. First Leos Lose it Challenge conducted with success. Approximately fifty people involved with a cooperative effort from the Department of Health, Physical Education and Recreation, SRC, ROTC program and many local vendors. There is a heightened interest in healthy lifestyles by employees and students. More programs planned in future. Although we have seen improvements in managing the incidence of staph infections on campus there is more to learn and do. Clarissa Hall, RN is coordinating a study about MRSA staph infections and developing an education program for athletes, a high-risk population, with the Athletic Dept, (Josh Penney and coaches). First phase will begin with summer session. Increased use of indigent medication-support programs for students; 33 students receiving support from three different companies. Over $3,000 saved in student costs. Began agreement with Lambert storage for inactive medical record files and x-rays. Significant space savings, better security, better clinic aesthetics, and timely accessibility. Increased skills and coordination of services by the administrative manager. These include Banner training and implementation; training of two new student workers with good skills development; and improved appointment coordination and scheduling system with counselor and nurse practitioner. Participation by multiple staff members from all disciplines in the SOAR process, education and training for Residence Life staff and students, Freshman ϲʹing Community classes, international student orientations, and various other venues as requested for specific topics. Early beginning of Travel Medicine Clinic and participation with the Study Abroad program involving students and faculty. Approximately 40 students seen for summer study abroad sessions. Increased participation in ACHA 2007-08 surveys to include pap smear program, staffing, TB screening guidelines, and other specialty interest surveys. Received continued display of confidence through use of clinic services by faculty, staff and students. All numbers continue to increase. Increased communication with faculty, staff and students through emails, Flor-Ala articles, and online health newsletter (SH101), faculty pamphlet for Assisting Students in Distress, and increased individual contact by faculty. Positive feedback from several arenas. Completed renovation of the clinic check-in area. Outstanding job by facility personnel. It provides visibility of patient waiting area, professional appearance, more patient confidentiality when conducting business, better use of space, and potential for expansion. Increased variety and use of patient education materials for handout. Improved tracking mechanism and follow-up for laboratory and other specialty test reports. Increased numbers of students taking advantage of preventive TB medication program. Conducted predominantly by the clinic in coordination with the local Health Dept. Clinical RN participating in the SANE (Sexual Assault Nurse Exam) training through the Rape Response program. Will update clinical protocols in conjunction with this training and available resources. Clinical RN pursuing nutrition certification to improve wellness education and program development. Public Safety A systematic foot patrol plan has been developed. Each shift one officer is assigned to a car. The other officers on the shift will use scooters, bikes or foot patrol. They will predominantly patrol an assigned area. The officers will be expected to use a meet and greet philosophy. A new satellite office will be developed in the campus core. The satellite office will afford officers the opportunity to complete paperwork and associated tasks without returning to the department. Due to prior budget constraints, overtime compensation could be earned in money or comp-time. With the addition of funding to the department, the earning of comp-time will be restricted to more limited reasons. This will reduce officers taking time off from shifts. A strategic parking plan for the year has been completed. Implementation will take place before the fall semester. Additionally, in the coming year, the Parking and Traffic Committee will focus on long-term planning for campus parking. During the 2007-2008 year, there were six employees hired. Four replaced vacant positions. Two were new positions. Recognizing the importance of employee retention, Human Resources and Public Safety have explored methods to improve retention. This includes career ladders, pay adjustments and alternate shift workday schemes. This year will be the fifth for the North Alabama Law Enforcement Training Center. In terms of type and quality of training offered and the accessibility of this training for Public Safety and local law enforcement it has been a great success. Addition of funding to the non-personnel side of budget. Approval to add third campus shuttle bus driver. Approval to hire a parking enforcement officer. Completion of Public Safety storage building. Residence Life Contracted with Residence Life Cinema and partnered with Educational Technology to install and show a closed circuit movie channel. This has allowed the Resident Assistants to have educational movie night programs with included discussion guides, a VP Choice Night showing the movie in the Towers Cafeteria and a broadcasting base for student groups to advertise events. Started the Thanks for Stopping By Postcard campaign. This campaign has each prospective resident receiving a hand written postcard from the Resident Assistant who gave the residence hall tour. This year, the Department of Residence Life toured 420 individual prospective residents and another 480 group tours (schools and colleges). Programming was a very strong point for the Department of Residence Life this year. We continued the Six Week Challenge, which proved to be a huge success. Programming numbers were very impressive for the 2007-08 academic year. We saw the RA program across the spectrum bringing faculty into the residence halls and utilizing on-campus resources more than in the past. A total of 183 programs were held during the year with an attendance total of 4,453 residents. This equates 24.3 people attending each program. The Department of Residence Life added another senior resident assistant for the 08-09 academic year. This person will split the duties of the LaGrange, Lafayette, Hawthorne, Covington and Appleby area. There will now be a senior RA over the theme housing areas (Lafayette and LaGrange) and one over the cluster style areas. Monthly health and life safety checks were performed this year for the first time. This allowed the RA staff to put eyes on each residents living area a minimum of one time a month. We were able to address health and life safety issues in a more proactive way. This program will be modified for the 08-09 academic year. The RAs will be performing their health and life safety checks during the first week of each month then the third week, the Residence Hall Custodial Supervisor and Housing Coordinator will perform checks of their own. This partnership between Residence Life, Housing and Physical Plant should drastically cut down on damage and cleanliness issues in the residence halls. Hired an Assistant Director of Residence Life. Converted LaGrange Hall into two theme living areas two life house floors and one leadership floor. Renovated one of the Coordinator of Residence Life apartments. Recreational Sports & Fitness Program Coordinated installation and conversion of new swipe card program, which allows for direct communication with the MANE Card Office. Orchestrated a successful birthday party recognizing the anniversary of the opening of the Student Recreation Center. Developed the departments first full-color brochure. Represented the program at International Student Services Orientation. Administrative assistant graduated from the National Intramural Recreational Sports School of Recreational Sports Management. Conducted approximately 250 personal training sessions that included students, faculty/staff members, the ϲʹ mens basketball team, Miss ϲʹ and the former Miss ϲʹ. Conducted approximately 12 speaking engagements to various student groups and classes on the subjects of fitness and healthy eating. Conducted the pre-walk warm-up for the American Heart Associations Heart Walk. Worked in conjunction with Health Services and the Department of Health, Physical Education and Recreation on the Leos Lose-It Challenge. Coordinated and led Weight Watchers program for the university community. Fitness Coordinator graduated from the National Intramural Recreational Sports School of Recreational Sports Management. Represented the program via serving on staff of two extramural regional flag football tournaments, one extramural national flag football championship, two extramural regional basketball tournaments and one extramural national basketball championship. Represented the program via serving as a presenter for the pre-conference softball officiating session at the annual conference of the National Intramural Recreational Sports Association. Coordinated opening of the Outdoor Adventure Center in the former In-service Center facility. Coordinated with assistance of the Coordinator of Fitness, the purchase of all new cardio equipment for the Fitness Center. Coordinated with assistance of the VPSA and the Director of Athletics, the plans for renovation of the football practice facility and track adjacent to Flowers Hall to include usage needs for the program. Coordinated with assistance of the VPSA, the plans for construction of a new outdoor facility, which will serve as space for programming of intramural sports and general recreation. Conducted preliminary research on restructuring of the recreational facility fee to meet future fiscal demands on programming and facilities. Represented the program via serving as tournament director for an extramural basketball national championship. Conducted discussions with the new chair of the Department of Health, Physical Education and Recreation on future partnerships regarding the Outdoor Adventure Center. Maintained upkeep of the Student Recreation Center via replacing equipment, placing orders for repairs, etc. University Events A GUC Renovations Committee was established. There have been several meetings and informational gathering sessions over the course of the spring semester. A student survey was conducted to assist in planning for the facilitys future. New tables and chairs were purchased to replace the torn and stained sofas on the second floor of the GUC. The wallpaper in the hallways of the second floor was removed and the walls painted. Two new podiums were ordered. The Hall of Fame and Distinguished Events Wall have been outlined, with completion expected in the summer. New event calendar wall plaques were purchased. Replaced outdated, threadbare furniture in the Faculty Staff Commons and outside the Performance Center with furniture from other campus facilities. Created a plan in the fall of 2008 to visit other universities to tour their Student Union facilities, and compare on-site offerings. A white paper was drafted to offer ideas and concepts for the continuation of this work. University Events staff attended the ACUI conference in New Orleans to meet with vendors, gain ideas, and network with other professionals. Measurements have been made to upgrade meeting rooms 200, 207 and the Loft to permanently install projectors, screens, and sound systems. The new student mailboxes added this year have been entered into the postal software system. Implementation and training in the use of the Package Arrival System for the mailroom has been successful. The new rate changes that went into effect on May 12, 2008 were installed into the main postal machine. After working with the Florence and Birmingham post offices, all the students are to fill out a USPS change of address card for proper forwarding of mail. Met with the computer center and AIT to create a new box assignment program that will integrate with the Banner System. Successfully assumed responsibility for events at Coby Hall for 2007-2008. Breakdown of Events: 68 total events 17 Weddings with an estimated 3,700 people in attendance 43 ϲʹ Related Events, with an estimated 1,100 in attendance 8 Non-ϲʹ Related Event, with an estimated 600 in attendance Met with local caterers, florists, and rental companies to go over the changes in policies and procedures for Coby Hall and implemented those into new contracts. Assisted the Office of Admissions with the conversions at Coby Hall from an event facility to the proposed new Office of Admissions. Ben Flippo, previously a student worker for University Events, was hired as the Conference Coordinator. Matt Bennett, previously a student worker for University Events, was hired as a graduate assistant. He has created departmental brochures, updated the website, and worked as a technical assistant for events in the mornings. Successfully handled numerous events for campus and the community. Harlem Globetrotters event was a huge success with a sold-out crowd at Flowers Hall and a profit gained by University Events. Teamed with the Department of English and the Johnston Endowment to cover costs of the Aquila Theatres performance. This saved approximately $20,000. Career Services Hired a full-time administrative assistant. Held two successful career fairs for the students of ϲʹ. Increased contact with students needing career advice and support. Added several new career exploration resources to the Career Services Library. Increased employer contacts with students. Had 2,275 office visits, posted 500 part-time and 2,000 full-time jobs, reviewed over 500 rsums, met with 500 students to review career issues, hosted ten major events and job fairs; held mock interview sessions, and two etiquette dinners and supported academic departments and academic affairs in their efforts. Vice President for Student Affairs Contracted and implemented a new emergency alert system for ϲʹ. Established two task forces to review and recommend new safety and security measures for the University. Reorganized the Division of Student Affairs to better serve the needs of students and the University. Secured new funding to support Public Safety and Health and Wellness Services. Coordinated the state conference for Alabama student affairs staff. Assisted in incorporating the new personal counselor into the campus community. Conducted a student, faculty, and staff security meeting in Stevens Hall following a security incident. Worked to reintroduce and incorporate Public Safety into the University community. Held a reception for Public Safety officers and staff for National Police Officers Day. Created a proposal with Health and Wellness Services for a flat health fee that was endorsed by the Student Government Association. Assisted with the planning and support for the new intramural field located in fraternity row and for the turf field next to Flowers Hall. Attended over 70 student events and programs during 2007-2008. Started a monthly student forum called RSVP Reaching Solutions with the Vice President. Hosted the Vice Presidents Pick film party as a part of the Residence Life Cinema program. Successfully utilized a Care Team philosophy to intervene with several students whom were in distress or a danger to themselves or others. Integrated the student publications, the Flor-Ala and the Diorama into Student Affairs. Reinstituted the University Publications Board. Partnered with the Vice President for Academic Affairs to create a University Honors and Awards Night. Significant Division Accomplishments 2008-2009 Public Safety Established better communication between the department and campus constituency. Established and implemented a sector community policing process to increase visibility of Public Safety officers. Acquired three Segway vehicles to increase officer visibility, patrol efficiency and response time. New satellite office for Public Safety established in LaGrange Hall. A strategic plan to address parking issues on campus was developed by the Parking Committee. Work and progress made on the development of career ladders for Public Safety officers. Hired a part-time parking attendant to consistently enforce parking regulations on campus. Wrote a COPS grant for the Department of Homeland Security to hire two additional officers for Public Safety. Reviewed ϲʹ Public Safety duty weapons policy and authorized the use of alternative on-duty weapons per policy provisions. Created weekly meetings with the sergeants to increase departmental communication. Created monthly departmental meetings with officers and Public Safety staff. Career Planning & Development Changed name of office from Career Services to Career Planning and Development to more effectively represent the services and resources available to students. Relocated office to 2nd floor GUC to establish a professional atmosphere for students and employers and to better facilitate employer relations and access during career related events. Also provides a new interview room for employers and the space to expand in the future. Developed campus-wide marketing initiatives targeted to faculty via, Dont Cancel Class initiative in an effort to obtain face-to-face contact with students via the classroom. Made 84 class presentations directly reaching over 1,700 students. Purchased marketing materials for students, faculty and employers. Hosted fall and Spring Open House for faculty, staff and students to increase awareness of Career Planning and Development and to draw traffic to CPD in 202 GUC. Attendees: 250 Fall, 98 Spring CPD Staff met individually with 930 students during the academic year (August 2008 May 2009). NOTE: This number is less than indicated in past years due to inflation of past statistics. Current appointments include students actually participating in a one-on-one session with CPD staff for job search/major choice/career decision-making assistance. Past statistics included all individuals who came through the office without indicating specific needs/services. Conducted outreach to academic deals to facilitate collaborative relationships for career related events/activities. College of Business Dr. Kerry Gatlin (Classroom presentations/internships, etc.) College of Nursing and Allied Health Dr. Birdie Bailey (Nursing Fair) College of Education Dr. Donna Jacobs (Teacher Fair and classroom presentations) College of Arts and Sciences Dr. Vagn Hansen (Classroom presentations and undecided students) Collaborated with College of Nursing and Allied Health to develop first ever Nursing Career Fair. Fall Nursing Career Fair held on October 14, 2008 8 hospitals; 77 students Spring Nursing Career Fair held March 10, 2009 7 hospitals; 40 students Expanded the General Career Fair to include the Employer Faculty Breakfast providing the opportunity for faculty to interact with employers on a casual basis. 47 organizations attended 376 Students attended Began offering assessments (MBTI & Strong Interest Inventory) at no charge for students participating in career counseling sessions. 224 students took advantage of this program offering. Collaborated with academic advising areas to assist students with choosing a major during times of class registration. Co-hosted informational breakfast for faculty with the Huntsville Chamber of Commerce to educate about job opportunities across North Alabama and the impact of BRAC. Developed Mission Statement - Career Planning and Development is committed to empowering students and alumni to engage in lifelong career development. In support of this mission, Career Planning and Development serves as the primary resource on campus for career related information; providing necessary resources, services and programs to facilitate successful career development as it relates to students, alumni, faculty and employers. Transferred student hire paperwork to Student Financial Services to create a more streamlined and efficient process for students. CPD will still post all on campus employment opportunities via SYMPLICITY. Hosted training session for work-study supervisors to post their own jobs and better manage the posting and removal process. Developed new logo and image for Career Planning and Development: Careers in the Making. Developed and began implementation of marketing campaign to prospective and current students, faculty, staff and employers. Established foundation account for gifts and event sponsorships for Career Planning and Development. Currently has approximately $800. Conducted outreach and partnership efforts with Shoals Chamber of Commerce and Huntsville Chamber of Commerce: Facilitated MBTI for Leadership Shoals (Shoals) Sessions at high school career fair (Shoals) Informational breakfast with faculty (Huntsville) Academic Resource Center Assumed responsibility for group and individual study skills sessions and services on campus. Topics included test preparation, time management, use of a planner, note taking, textbook reading and concentration/memory. New program was initiated. Tutor Night: Feed Your Mind & Body. Held three consecutive nights leading up to Final Exams each semester. (6-9PM a tutor is available in about ten subjects. Student were given free pizza and Cokes when they utilized the peer tutoring services) Eight new eMacs were added to the lab. The latest digital media software was installed on each of them. Presented Family Orientation to Honors Student Scholarship reception Partnered with Student Disabilities Services to provide textbook reader and computers available for testing of students with disabilities. Installed colored computer for student use. Installed electric opener for wheelchair access door. Installed two new Epson scanners for student use. Installed new moisture-resistant carpet and repaired molded places. Various new and updated resource materials were purchased for student use. This includes software, books and other media (ex: myitlab). Presented ARC resources to ESL classes, other classes and athletes. Increased ARC lab usage evident by the sign-in sheet. Increased tutor availability due to increased requests. Expanded faculty/staff mentoring program. New website and design: www.una.edu/arc Partnered with ϲʹing Communities and held classes in ARC. Partnered with Criminal Justice Department to use ARC as testing site. EN 099 and ESL Bridge classes were required to come to the ARC each semester to utilize the Skills Bank software program. Initiated a discipline procedure for students violating ϲʹϒs Technology Use Policy - Posted portions of the ϲʹ Information Technologies Accepted Use Policy at each computer. Gave the website for the link to the complete document. Provided assessment tools and results of the ARC to Dr. Kimberly Greenway and Melissa Medlin. Health & Wellness Services Implementation of standardized health fee of $40 per semester. Facility renovations and improvements to include: handicap accessible restroom, painting of entire clinical space, new medical records system in new location, installation of a wall to provide separation and confidentiality between clinical and counseling areas within the clinic. Established Associate Director position for Student Counseling and Disability Support Services. Increased staffing: addition of a part-time RN with plans to increase to full-time, a medical receptionist, and increased provider contract services (nurse practitioner and counseling). Extended clinic hours. Implementation of additional free services for students to include: annual flu shot, in-house lab tests, and some medical supplies (over 800 flu shots given, 2x the average). Increased availability of counseling hours for services. Much improved health services website to include medical, counseling and disability support services. First major health services survey to all students. More educational offerings in a variety of venues to include the first Health Fair, the third Breast Cancer Awareness seminar, numerous offerings in residence halls and after hour meetings, customized articles for the Student Health 101 newsletter. Continued to improve the quality of health care through timely service, process improvement and research, i.e. a decreased incidence of MRSA infections among athletes, TB screening for international students. Housing Refurbished the mezzanines in Rice and Rivers Hall to include kitchen renovations, installation of a game room, and painting. Painted common areas in the four cluster buildings. Increased occupancy in each of the residence halls. Increased retention of upperclassmen in the residence halls. Installed additional cameras in Rivers Hall to enhance the security system. Migrated assignment software from RMS to HMS in order to integrate with the Universitys Banner system. Instituted an on-line application system. Increased communication and collaboration with Facilities Administration & Planning Department. Installed a Public Safety substation in LaGrange to increase the presence of public safety officers after hours. Transferred Internet service from Comcast to Alabama Super Computer to enhance the service to Rice and Rivers Hall. Judicial Affairs & Student Affairs Assessment Designed and posted a Judicial Affairs website. Significantly increased the number of students, faculty, and staff members who serve on the University Committee on Discipline (UCD) - ten new students, seven new faculty, and five new staff. Reviewed all Judicial Affairs policies and procedures. Implemented the following new Judicial Affairs policies: Medical Amnesty Policy Involuntary Withdrawal Policy. Proposed the following new Judicial Affairs policies: Transfer Student Disciplinary Waiver Policy Purchased new Judicial Affairs software system (CBORD Judicial Odyssey) compatible with Banner. Provided opportunities for faculty and staff to increase knowledge and understanding of Judicial Affairs policies and procedures through the following avenues: Obtained new faculty member list and emailed them information about joining the UCD committee Facilitated Faculty Rights and Responsibilities in Student Discipline session open to all faculty and staff Frequently Asked Questions (FAQ) available on website. Designed Student Discipline information booklet for incoming ϲʹ students (to be completed by end of May). Purchased Email Sender Deluxe software for marketing and assessment purposes. Developed Five-Year Student Affairs Assessment Plan. Designed and distributed the first ϲʹ Student Affairs department assessment tool (Health Services) distributed to all enrolled students currently at 21 percent response rate as of May 8, 2009. Distributed first online assessment tool to all residents residing in University Housing currently at 24 percent response rate as of May 8, 2009. Designed Judicial Affairs sanction survey to evaluate educational value of sanctions. Collaborated with Residence Life and University Counseling Services in the design and distribution of a survey for residents in Appleby halls addressing issues of safety and visitation policies. Recreational Sports & Fitness The successful reclassification of the administrative assistant position to the Coordinator of Member Services. The near completion of the new facility for recreational and intramural sports programming. Plans are to have first use of this space in fall 2009. The person hired for the Coordinator of Member Services position also has experience in outdoor adventure programming which will enhance that aspect of our offerings. Residence Life Shortened RA training for pre-fall 09 by 4 days. Hired a full RA staff one semester prior to starting date and had them take the RA class as a pre-training opportunity. High level of student involvement from RA staff. RA hired at Baylor University for Graduate Assistantship in Student Affairs. Too Much Junk in the Trunk Program (4th Year) over 3,200 cans donated to local food bank. Successful first year for theme housing. Alternative fall break and alternative spring break offered for leadership floor and other residents resulted in students completing more than 1,100 hours of volunteer time. Student Engagement Office of Student Engagement made the move to first floor GUC and transitioned successfully. Created a Service Advisory Committee that is a partnership with non-profit local agencies, faculty, and our office. The purpose of the committee is to evaluate a service-learning component, generate interest, and develop a curriculum proposal. Interfraternity Council created the first, and hopefully the annual, walk-a-mile program to educate students and community about domestic violence and to raise money for Safe Place. Student allocation funding program usage has increased significantly in its second year of implementation, going from 45 programs to 65 programs. Events ranged from multicultural, educational, and social programs. A number of students were able to attend leadership development and academic conferences. University Events Purchased a new podium. Assisted with changes in procedures for use of Coby Hall now that Office of Admissions has moved into the building. Produced the Aquila Theatre on behalf of the Robert S. Johnston Endowment. Co-Sponsored the Billy McLaughlin Documentary that provided awareness to dystonia. Managed the Coca-Cola requests for donated products and merchandise. Bret Jennings was inducted into Phi Kappa Phi. Jayne Jackson served on the New Harmonies Planning Committee that worked in conjunction with the Smithsonian Institute. Deborah Hensley is completing a series of yearlong course work that is preparing her to sit for a test in November for certification as a Certified Administrative Professional. Planned, assisted and supported numerous events for the University and community. Some of the larger scale events we assisted with were: Weddings and receptions at Coby Hall ϲʹ commencement in fall and spring Homecoming events Division II championship game luncheon Department of Communications and Theatres plays and productions in Norton Auditorium Department of Musics recitals and symphonies in Norton Auditorium Chamber Theatre Distinguished Event Series George Lindsey/ϲʹ Film Festival Junior high and high school scholars bowls Martin Luther King, Jr. Banquet Senior Winter Ball Global Culture Night On Stage Concert Series (formerly Muscle Shoals Concerts) Masters Black Belt Clinic DisAbilities Awareness Week Community dance school recitals Florence High School graduation Mars Hill Bible School luncheon and graduation Miss ϲʹ Scholarship Pageant Northwest Alabama Junior Miss Pageant NAACP Banquet Florence Fire Department Banquet Affirm 2009 Summer Conference Music camps Royal Family Kids 2009 Summer Camp Royal Family National Training Camp Various athletic sports camps SOAR. Vice President for Student Affairs Revised and updated the Division of Student Affairs Strategic Plan to incorporate new organizational changes. Successfully implemented and used the ϲʹ Emergency Alert System Lion Alert. Reorganized and refocused the Office of Developmental Services. Hired a new Disability Support Services Specialist to oversee the new operation. Completed second year as the state chair of the Alabama Student Personnel Association. Improved and advanced the integration of Public Safety into the ϲʹ community. Hired a new innovative and dynamic Director of Career Planning and Development and established a new office location. Established a new office location for the Office of Student Engagement (previously Student Life). Attended over 85 student events and programs during 2008-09. Participated in Walk a Mile in Her Shoes service event. Expanded the use of the ϲʹ CARE Team to track 20 at-risk students and two non-students. Reorganized and charged the ϲʹ Publications Board. Co-sponsored a successful ϲʹ Honors and Awards Convocation with Academic Affairs and Advancement offices. Served as chair of the ϲʹ Institutional Effectiveness Committee for 2008-2009. Served as a member of the ϲʹ Shared Governance Committee 2008-2009. Saved all Student Affairs positions from cuts due to state funding shortages through creative funding of positions at risk. Completed the renovation of LaGrange Hall. Upgraded computer technology in the Office of the Vice President for Student Affairs. Co-chaired a successful George Lindsey/ϲʹ Film Festival. Significant Division Accomplishments 2009-2010 Housing Continued with capital improvement plans using current years revenue and/or cash reserve balances within each residence hall: Painting hallways/common areas, Rivers Hall, $60,132, 09M Mezzanine painting, Rivers Hall, $6,450, 09M Replace flooring in laundry room, Rivers Hall, $825, 09M Ceiling tile and grid replacement, Rivers Hall, $7,025, 09M Replace cabinets in kitchen, Rivers Hall, $7,500, 09M TVs/pool table, Rivers Hall, $3,540, 09M TVs in lobbies, Rivers Hall, $2,529, 09M Furniture in lobbies, Rivers Hall, $54,506, 09M Furniture in lobbies, Rice Hall, $6,973, 09M Painting hallways/common areas, Rice Hall, $45,099, 09M Area Coordinator apartment remodel, Rice Hall, $41,256, 09M Area Coordinator Furniture, Rice Hall, $12,000, 09M Mezzanine painting, Rice Hall, $6,050, 09M Ceiling tile and grid replacement, Rice Hall, $10,056, 09M Replace cabinets in kitchen, Rice Hall, $4,900, 09M Wiring, all halls, $165,975, 09M Able to continue to move the department forward. Implementing several new processes as well as completing many capital improvement projects even though we were without an administrative assistant from July 2009 until May 2010. A temp secretary was hired to help with office traffic flow and answer phones, November 16, 2009 until April 30, 2010. The Department only has three professional staff positions. Implemented University apartment survey spring 2010. Using the current procedure we should have 100% completion from all tenants. Health & Wellness Services Survived the H1N1 Influenza Season! More than 2,000 influenza vaccinations given throughout campus to students, faculty, staff and families. This included administration of the H1N1 influenza vaccine through the state program. All influenza vaccinations were free to current students, faculty and staff. Established an influenza work group composed of department representatives responsible for critical components of the Pandemic Plan. Participated in the Alabama Department of Public Health Influenza Surveillance program for the first time providing valuable data, feedback and free supplies. Excellent relationship building with community. Increased collaboration with the College of Nursing and provided exceptional opportunity for nursing students to participate in a nationwide pandemic response firsthand. Increased assessment data with a special focus on influenza numbers and specific groups. Established a central communication point for H1N1 Influenza updates for campus community via public relations and the website master. Continued growth in the services provided by the Health Center with a focus on Health education and screening programs. Designated staff member to spearhead majority of programs. More than doubled the health education programs, screenings, and presentations in a variety of venues that targeted current concerns and health risks for our population; programs conducted by medical, counseling and disability support staff members both independently and together. Some major events were a joint collaboration with other Student Affairs departments and academic partners. First major eating disorders awareness program conducted to coincide with National Eating Disorders Awareness Week. Over 100 faculty, staff and students participated. Significant increase in data collection for Disability Support Services. Completed Self Assessment Guide for CAS standards Clinical Health Services, Counseling Services, and Disability Support Services. Several staff members participated in evaluation of other Student Affairs Departments with Self Assessment Guide for CAS standards. Continued collaboration with the ϲʹ masters in counseling program with one practicum student in fall 2009, continued as intern in spring 2010. Screening for mental health added to Health, Counseling and Disability Services websites. e-TOKE added to Health, Counseling and Disability Services websites. Major programs conducted concerning eating disorders, alcohol awareness, sexual assault awareness, and stress. Part time addition of another Licensed Professional Counselor to meet growing need for services. Major progress in establishing collaborative relationships between Disability Services and professors from multiple departments. True partnerships established to meet the needs of students with disabilities. Active caseload has more than doubled since fall 2008. Alternative testing program has more than doubled in use; secure process, trusted by professors. Exceptional effort to minimize cost for Braille services; staff worked to input math data in format ready to send to Braille specialist; labor intensive but thousands of dollars saved! Coordinated first ever, Dont Panic Be Prepared, campus event to focus on emergency preparedness responses and procedures in conjunction with National Campus Safety Awareness month; both campus and community first responders present to teach and share information with students, faculty and staff; huge participation! Event to be repeated this year and bigger! Increased counseling referrals received from a variety of sources for individual student counseling and referrals to the CARE team; faculty and staff attended educational offering on how to use the online referral system. Updated brochures, flyers and websites for all areas. Judicial Affairs & Student Affairs Assessment Distributed first comprehensive pre-post test assessment tool to all residence residing in University Housing. Increased learning outcomes across the Division of Student Affairs. Improved assessment practices among several departments within Student Affairs. Approval of Transfer Student Disciplinary Waiver Policy. Distributed Judicial Affairs sanction survey to evaluate student discipline process and educational value of sanctions. Increased collaborative programming efforts with other Student Affairs departments. Reviewed all Judicial Affairs policies and procedures. Provided educational sessions for faculty and staff to increase knowledge and understanding of the Campus Assistance Referral and Evaluation Team (CARE Team), and Judicial Affairs policies/procedures. Residence Life Residence Hall Tours 480 individual prospective student tours occurred in the fall 2009-spring 2010 time frame. Over 500 students toured in large groups. Volunteerism 250 Hours performed by the Residence Life staff. 72 Hours performed by residents over fall break. 180 Hours performed by residents over spring break. 421.5 Hours individually performed by residents over 2009-2010 923.5 total volunteer hours performed. 19 student organizations participated in Too Much Junk in the Trunk. 4,283 cans collected for the local Help Center. Programming 333 total programs completed. 5197 total people in attendance. 15.6 people per program average attendance. 715 out of 1,065 residents attended at least one program. 499 out of 1,065 residents attended two or more programs. 108 non-residents attended one or more programs. Wellness Breakdown of Programs Social 236 Physical 19 Intellection 115 Cultural 35 Environmental 8 Spiritual 9 Breakdown of Res Life Cinema Movie Choices Academic Excellence African-American Studies 4 Titles Communication 3 Titles Environmental Science 3 Titles Ethics 9 Titles Fine Arts 2 Titles Gender Studies 2 Titles History 6 Titles Literature 4 Titles Medicine and Health 2 Titles Music 8 Titles Organizational Skills 1 Title Psychology and Counseling 2 Titles Religious Studies and Theology 1 Title Sociology 2 Titles Theater 2 Titles Womens Studies 4 Titles Breakdown of Res Life Cinema Movie Choices Social Awareness Diversity and Lifestyles 8 Titles Federal Observances 1 Title Holidays and Observances 14 Titles Student Engagement The Alternative Break Board student organization was created andhas active student members. Facilitated two alternative fall breaktrips and two alternative spring break trips. The Assistant Director of Student Engagement for Leadership andVolunteerism co-authored a QEP proposal for Service ϲʹing that madethe top three final program proposals.The concept is still being reviewed and is in the Academic andStudent Affairs Shared Governance Committee. The SOAR program implemented an on-line orientation registrationsystem to allow families to pay on-line and to receive immediateconfirmation, parking decal, and schedules electronically. A new Coordinator of Student Publications willbegin work June 14. The new Coordinator received a Fellowship to University ofAlabama's graduate journalism program. The Student Allocation funding started with approximately 45( programs two years ago. This year we had almost 90 programs pass through the funding process. The University Program Council hosted several excellent new programs, including David Coleman (The Date Doctor), Home for theHolidays (Dinner for International Students), and stress free zones. University Events Deborah Hensley completed all course work and passed all exams to become a certified Administrative Professional and received certification in Administrative Management Skills and Practice. Bret Jennings attended the ACUI 2010 National Conference. Lost and Found moved to ϲʹ Police Department for 24-hour access. Career Planning & Development Office expanded to five staff members. Adjusted Career Counselor job description and changed title to Career Development Coordinator in order to expand the role and allow for more coordination of programs and services. Created Employer Development Specialist (part-time) position through collaboration from the College of Business. This position will facilitate employer relations and the internship program on campus. Added Student Employment Specialist via the transition of Student Employment from Student Financial Services to Career Planning and Development. Produced Career Guide full color, 25-page career resource distributed to students free of charge. This publication is produced free via The Publishing Group. Assisted in facilitating information sessions as part of the new format of Preview Day for prospective ϲʹ students. Held 3 50 minute sessions illustrating the benefits of Career Planning and Development and introducing the importance of early career decision-making. Accepted the Student Employment Program into the structure of Career Planning and Development in order to streamline on-campus student employment and maximize federal work-study funds. In addition, this transition will assist in more effective placement of students in campus and local part-time employment more directly related to their career interests. Facilitated first Part-Time Job Fair to showcase both on and off campus part-time employment opportunities available to students. This event was held during Welcome Week in August and was open to all ϲʹ students. Coordinated and implemented the first Graduate School Program Fair showcasing graduate program opportunities on the ϲʹ campus, held April 2010. Continued campus wide marketing initiatives: Dont Cancel Class initiative in an effort to obtain face-to-face contact with students via the classroom Purchased mortarboard mailers to market services to faculty and employers. Previewed marketing piece at Shoals Chamber of Commerce Board of Directors Breakfast, August 2009. Collaborated with University Health Services to conduct Be Prepared Event, September 2009. This outreach event for students encouraged being prepared for a variety of possible events and occurrences (medical sickness, natural disasters, careers, job searching, etc.) Co-Hosted Information Session with the Huntsville Chamber of Commerce to educate about job opportunities across North Alabama and the impact of BRAC. This event was held immediately following the Career Fair and was open to students and faculty. Collaborated with College of Business to produce an electronic version of their Rsum Book, which is distributed to area employers. All students were required to register with and post a rsum in LionJobs in order to participate in the publication. Both an electronic (via individual .pdf files by major) and a hard copy book were produced. Over 120 graduates were included in this publication. IDS 200. (3) Career Exploration and Planning proposal was accepted. Two sections of the course will be offered beginning spring 2011. This is a course designed to assist freshmen and sophomores with career exploration by offering a systematic approach to life-long career decision-making as well as taking into consideration the student's interest, skills, and abilities. Designed for students who have not yet declared a major and/or students interested in exploring all possible majors. Students with 60 credit hours or more may not take the course. $30 special fee to be used for assessments. Offered during spring semesters. Participated in first College to Career Fair sponsored by AACE (Alabama Association of Colleges and Employers) in Pelham, AL. Made contact with regional employers interested in ϲʹ students. Continue to administer and collect data from the Graduation Survey distributed to all graduates during Graduation Practice each December and May. Results are compiled and interpreted using SPSS. Currently developing a campus-wide internship process to assist students in seeking and gaining academic credit for internships. Reconfiguring career.una.edu website to be more user-friendly and efficient to navigate. Academic Resource Center Began more detailed assessment, tracking and follow-up of tutoring services. Developed new name and mission to be implemented upon final administrative approval: The mission of the Student Success Center is to accommodate students changing needs by providing resources, services, and opportunities which foster comprehensive learning, retention and overall student success. Created Tegrity recordings to accompany study skills power points available on the ARC website. CPD Participation Statistics ActivityTypeStudentsOrganizationsStudent AppointmentsResume/Job Search/Mock Interview/ Internships 476*NOTE: Student numbers remained consistent for 2009-2010 despite only one counseling staff member for Fall 2009.Career Assessment/Major Choice226Class Presentations62 Classroom Sessions1444Career FairsGeneral (Fall)25743Nursing (Fall)328NACPED5277Nursing (Spring)234Education Recruitment Day803Etiquette Lunch 66 (Spring only)Etiquette Dinner156Teacher Intern Workshop803Graduate School Program Fair50All ϲʹ Graduate programs represented Usage Statistics for On-line Job Postings Internships Posted16 new internships posted since January 2010. Additional internship opportunities were secured apart from postings as well. New accounts created (students)721Resume Reviewed278 ARC Outreach/Usage Statistics Fall 2009-Spring 2010 Program TopicNo. of SessionsARC Overview (Explain resources and services)12Study Skills 26Study Skills Individual Sessions34AAMP Groups16Feed Your Mind and Body Tutor Nights3 - Spring onlyTOTAL STUDENTS IMPACTED:1010Tutor Requests: Fall 2009 524 (all filled)Spring 2010 373 (only 2 unfilled) Recreational Sports & Fitness Program The completion of the new facility for recreational and intramural sports programming. First use of this space was in fall 2009. The staff member in charge of the Outdoor Adventure Program obtained certification in rappelling and has conducted several outings on the new rappel tower. The number of trips conducted through the Outdoor Adventure Program increased. The amount of equipment checked out through the Outdoor Adventure Center increased. The number of appointments for personal training sessions increased dramatically. The Director was awarded the W. T. McElheny Award given annually by the Student Government Association. All current professional staff members are serving on Shared Governance committees. University Police The UPD has implemented a graphic design for police vehicles for more visibility and a more professional appearance. The new look has not only added to the professionalism of the department, but has increased the pride that the officers show in their job performance. The UPD has increased the number of officers working the campus community per shift, by re-arranging the shift schedule to reflect a 12-hour standard police shift work configuration. This has given the department coverage 24 hours a day, 2-officers and 1-supervisor. The department has embraced the new shift assignments, and it has worked to give more coverage. The dress uniforms have been redesigned, and thus far distributed to the supervisors only. We are currently working on purchasing one dress uniform for each member. The department has increased the number of community-based programs offered by the police department to the university community. The new programs are: Operation Identification Student Night-time Auxiliary Patrol Future programs that are in the planning stages, but not up and available area: Rape Aggression Defense Lock-it, Hide-it The Police Department has increased its communications and relationship with the University community. Although no scientific data exists at this time, word of mouth has indicated that we are closer to meeting the University communitys expectations of their law enforcement. We have increased contact between the university police department and public safety entities in the area. We are currently participating on a regular basis with the local emergency management agency. We have had the Florence Police, Florence Fire and Muscle Shoals Police Departments on campus for joint training ventures, and are currently making plans for additional training to involve more agencies in the area through a grant from Homeland Security. ϲʹ Police has a permanent seat at the Emergency Management Agency, and is working closely with all public safety agencies in the area. We have increased participation with the following community agencies: the Exchange Club, the American Legion, Shoals Area Crime Stoppers and the Shoals Area Chamber of Commerce. We have changed the name of the training center that is attached to the University Police Department. It is now the North Alabama Public Safety Training Institute. We have also increased the number of courses offered. Vice President for Student Affairs Hired a new Chief of University Police. A Student Affairs foundation account has been established through the Office of Advancement in preparation of the Universitys proposed campaign. The new Master Plan for the University includes many of the capital project funding priorities for the Division of Student Affairs over the next 20 years. A list of all non-capital, fundraising priorities for the Division is being assembled. Funding prospectuses outlining the program/functional area goals and financial needs will be developed this summer and fall. This year, the Vice President for Student Affairs attended over 90 student programs and activities. Several of the activities provided the VPSA an opportunity to have open discussions with students about their experiences at ϲʹ. Feedback and comments garnered from these interactions were directly applied to creating new initiatives, allocating or reallocating resources, and to actively addressing concerns raised by students. Through these discussions and interactions the VPSA was able to determine that, overall, students were very satisfied with their in-class and out-of-class educational experience. Established a full-time office of Student Affairs Assessment under the direction of Dr. Kimberly Greenway. Expanded the use of the ϲʹ CARE Team to track 35 at-risk students and one faculty member. Hired a new Coordinator of Student Publications within the Office of Student Engagement. Co-sponsored another successful ϲʹ Honors and Awards Convocation with Academic Affairs. Served as chair of the ϲʹ Institutional Effectiveness Committee for 2009-2010. Served as a member of the ϲʹ Shared Governance Committee 2009-2010. For a second year, saved all Student Affairs positions from cuts due to state funding shortages through creative funding of positions at risk. Co-chaired another successful George Lindsey/ϲʹ Film Festival. Conducted a comprehensive review of all student-generated fees within Student Affairs to ensure proper support of and use for student programs and services. Conducted a comprehensive Student Affairs web page upgrade and content audit. Successfully managed a Pandemic Flu protocol as established by the Universitys Safety and Emergency Preparedness Committee. Responses to Previous Review Recommendations Itemize each major recommendation and state the response Summarize how previous review results have been used to inform any of the following that apply: The refinement of mission and goals/ objectives; planning, development and improvement; and budgeting decisions No previous formal review exists. Thus, information from the current review will be used to indicate needed improvement for the future. Vision and Plans for the Future of the Area The entire Division, through the creation of its Vision Statement, Mission Statement, Core Values, and Student Affairs Strategic Plan 2008-2013, has developed the vision for the Division of Student Affairs. The goals and objectives of the Division are clearly established in the Student Affairs Strategic Plan 2008-2013 and in Annual Action Plans created each September. Division and departmental goals and initiatives are assessed annually as recorded in University annual reports completed in June of each year. Additional assessment of services and programs is accomplished through collection of quantitative and qualitative data done throughout the year. The Student Affairs Strategic Plan 2008-2013 is a fluid and active document and can be changed to respond to both external and internal influences, such as a reduction in funding or an increase in funding. Each year, the departments in Student Affairs review the initiatives listed in their section of the plan and update them to reflect new challenges and opportunities as appropriate. The overall Strategic Plan is updated and distributed to the departments and posted on the Student Affairs web page. The departmental, division and executive level recommendations made as a result of this five-year report will be carefully reviewed by each department director and the Vice President for Student Affairs for inclusion in the Student Affairs Strategic Plan 2008-2013. As was mentioned earlier in this review, all of the members of the Division of Student Affairs are grateful for the support and efforts of the administration, faculty, staff and students at ϲʹ so many of whom continue to contribute to our efforts. We are also grateful and appreciative of an enthusiastic, forward thinking and supportive Board of Trustees and President. It is in this environment of support and cooperation that the future of Student Affairs and the ϲʹ is bright and will continue to move forward. Unit Recommendations Identify recommendations for improvement of the department/area Recommendations for changes, which are within the control of the department/area, if appropriate Recommendations for changes that require action at the Vice President, Provost, or higher levels. Based on an evaluation of the individual department review recommendations, the Division recommendations can be classified into seven general categories: Restructuring/Office Moves Combine the Department of Housing with the Department of Residence Life. Separate the Office of Student Affairs Assessment from the Office of Judicial Affairs. Create two separate entities within University Events to include a College Union staff and a Conferences & Camps staff. Both could be housed within University Events; however, adequate staffing and financial resources would be required in order to overcome current demands and deficiencies of the department as it currently exists. Move the conference coordination function from University Events to Facilities or another university-wide coordinated department. Space - Many departments and/functional areas within the Division need additional space. Space is needed for additional offices, service areas, and student organization meeting and programming areas. New or expanded facilities are needed in housing, medical, counseling, and disabilities services. Additional space/facilities are also needed for expanding the Student Recreation Center. Staffing - Medical staffing in Health Services is at a bare minimum to support the current daily patient load for care; and this does not allow for the desired and needed educational and health promotion programs. The addition of at least two additional registered nurses, one nurse practitioner, a nurse educator, and an additional administrative assistant are needed. Staffing should be increased in Career Planning and Development to accommodate the growing number of students. In order to separate departments listed under restructuring recommendations above, additional professional staff and administrative support personnel are necessary in those offices. Additional administrative support personnel and maintenance staff are needed in Housing Department. Additional Judicial Affairs Hearing Officers are needed to allow time for proactive education and programming efforts and to free up Residence Life staff to focus on other duties within their areas. Additional University Police Officers are needed a return of deployed staff to fill current staff positions and the addition of new staff to maximize services and coverage of campus when funding allows. There is minimal back-up coverage and the Chief functions as part of the daily staffing at times. Additional counselors are needed to meet the national 1:1500 counselor to student standard ratio. Currently there is only one full-time counselor and one part-time contracted counselor in the department. Increase the level of staffing of both Counseling Services and Disability Support Services to allow for additional programming of events and processes designed to enhance the quality of life for students at the University. Funding - All departments within the Division need additional funds to maintain and increase current services and programs. Professional Development - Proration has had an adverse effect on professional development. Although travel funds have not been frozen, many directors within the Division have opted to limit staff travel and professional development opportunities in order to use those funds for other needs. Furthermore, staff members opt not to travel and/or participate in professional development due to heavy workloads and the lack of staff coverage. ADA considerations and updates - Quantitative and qualitative data should be collected to ascertain the realistic limitations of ADA student access to each residence hall, above and beyond ADA code requirements. This data should be compiled in a report on the condition of each building, and provided to appropriate parties as residence hall renovations, designs, and new constructions are planned and implemented. The Department of Residence Life, working in conjunction with appropriate departments, implements as many cost effective remedies as possible to resolve housing difficulties for ϲʹϒs ADA students. Individuals with mobile disabilities should have access to the main entrance of University Health Services (Bennett Infirmary). Currently, those individuals must enter the building through a back access, which is burdensome and obscure. All offices and buildings under the purview of the Division should move toward universal design to better accommodate students with disabilities. Individual department long-term written plans (for specific initiatives) Although the Student Affairs Strategic Plan serves as an excellent written plan for short-term and long-term initiatives, there is a need for some departments to expound on specific initiatives and provide more detailed written plans such as continuous improvement plans for programs; maintenance plans; building project plans; and equipment replacement and installation plans. For further clarification and details, recommendations from each departmental review team are included below (full reviews for each department are available at . Career Planning and Development: Recommendations for changes, which are within the control of the department/area, if appropriate: Staffing should be increased in CPD to accommodate the growing number of students. Career services training for all staff members in the area, including those in the ARC and Student Employment. The Academic Resource Center should continue to move towards its goal of becoming the Student Success Center, with a new mission and revised job description for its coordinator. An ideal model would incorporate the Academic Resource Center, CAARS (Center for Academic Advising and Retention Services), and Career Planning and Development. This would provide the opportunity to assist new students in determining their career goals, establishing a plan to attain those goals, assuring academic success, and finding employment in their chosen fields. This can be accomplished through the close collaboration of all three offices, with all three maintaining their current structure and line of supervision, or through the move of the ARC to Academic Affairs and directly linked with CAARS. While the ARC is under the supervision of CPD, it should be fully integrated into the department, with the coordinator appearing with staff in publications, web pages linked, marketing pieces identifying it as part of CPD, etc. The area of Student Employment should also be fully integrated into CPD and marketed accordingly. Testing should be moved from the ARC to the testing lab in the College of Business, negating the need to close the ARC for that purpose. The COB lab is proctored by professors and is available for use by any department on campus on a reservation basis. Dedicated space should be allocated for tutoring. Increase funding allocated for tutoring. ϲʹing outcomes should be linked to programs and services and assessments established based on those outcomes. Implement use of NACE Standards in future departmental assessments. Recommendations for changes that require action at the Vice President, Provost, or higher levels: While it is understood that most of the offices and departments at the University are underfunded, understaffed, and overcrowded, the following items need to be addressed as soon as funds and space are available Staffing should be increased in CPD to accommodate the growing number of students. With the current size of the campus, CPD estimates it should have at least seven full-time staff members. Dedicated space should be allocated for tutoring. Increase funding allocated for tutoring. Counseling Recommendations within the Control of Department: The following is a bulleted list of improvements that are considered to be within the control of the department. Improve Departments website to present a better feel and look to the community. Seek joint ventures with other departments/units of the University to accomplish additional programming and presentations and to assist with showing off what the department has to offer. Create a more confidential method for students to report to the counseling center for appointments (this could be accomplished as simply as not requiring a check-in at the main reception center in the lobby). Recommendations Requiring Higher Level Approval: The following is a bulleted list of improvements that are considered to be long-term and generally outside the immediate control of the department. Increase the level of staffing of both the Counseling Services and Disability Support Services to allow for additional programming of events and processes designed to enhance the quality of life for students at the University. Create a new facility, with a look and feel that enhances the students experience at the University. This would include separate entrances for the different services offered, with confidentiality at the forefront of the design process. This should also include increased clinical space including nearly double the number of examination rooms the new building should have environmentally friendly healing space with lots of natural light and ample on-site parking to enhance accessibility. Patients need to experience greater privacy. There is also a need for user-friendly conference spaces that will allow for more on-site patient education programs. The reception areas should be quiet and removed from public corridors, and the examining rooms should be bright and comfortable. There should also be roomier work areas with outside spaces and a caf for eating and socializing with co-workers. The new facility should offer flexibility to expand the space to accommodate future developments in health care, and medical services and procedures. Health Services Additional Staff - The primary deficiency in this area is inadequate staffing to manage services, programs, and required documentation. In addition to staffing concerns already noted, current staffing does not allow for needed coverage when a staff member is out sick. This limited staffing also does not allow current staff members the freedom to attend Continuing Education activities. Furthermore, current staffing limits the ability to facilitate outreach health programs and relationship building that are crucially important for college students. Updated and Expanded Facilities The current facility is old and worn, and does not have handicap accessibility to the building entrance. Individuals with mobile disabilities must enter the building through a back access, which is burdensome and obscure. Moreover, the building space is not adequate to meet the growing needs and population for services. This is especially true considering the need for confidentiality. A short and long-term plan was established for building renovations three years ago. While some progress has been made, to include a handicap accessible restroom in the lobby of the Health Center, current funding is inadequate to support the continued building renovations needed. The long-term plan includes a new building that encompasses space for all three areas of Health Services (Medical, Counseling, and Disability Support Services). At present, the Disability Support Services office is located a significant distance from the Health Center building that houses medical and counseling services. This vision is included in the Master Plan for the University. Increased funding - If University Health Services is provided only costs to continue, with no additional state resources, services and/or operating hours will need to be reduced. Due to the nature of medical care, it is imperative to protect against staff fatigue and the potential for medical error that may result from understaffing. The medical staffing is at a bare minimum to support the current daily patient load for care and this does not allow for the desired and needed educational and health promotion programs. The strategic plan envisions the addition of another nurse and nurse practitioner to keep up with current patient demands and allows for a part-time health educator position. The administrative staff will need the addition of at least a part-time employee to meet the increased workload as well. If additional state resources are available, the department vision includes a new facility with additional equipment and staff for increased services, and a tremendous increase in educational outreach. At least two additional registered nurses, one nurse practitioner, a full-time nurse educator, and an additional administrative assistant are needed. Initiatives are in place to assist in meeting the vision and can be found in the Student Affairs Strategic Plan ( HYPERLINK "http://www.una.edu/studentaffairs/Student_Affairs_Strategic_Plan_2008-13_Rev1-26-10-1.doc%20%5BCompatibility%20Mode%5D.pdf" http://www.una.edu/studentaffairs/Student_Affairs_Strategic_Plan_2008-13_Rev1-26-10-1.doc%20%5BCompatibility%20Mode%5D.pdf). Assessment - There is a need for more specific measurement of actual learning outcomes and evidence of impact or effectiveness of the service and programs. Measurement of learning outcomes for individual therapy has been subjective to date. Topic-specific programming has utilized audience feedback along with pre-post- presentation testing, but there is a need to measure actual outcomes of services and programs. Housing Recommendations Within the Control of Department: Move maintenance reporting on-line for everyone to use as soon as possible. Move to an on-line application process for new incoming students by fall 2010. Move to an on-line application process for apartment living by fall 2011. Hire professional staff to support the office as discussed in this report. Bring in outside professionals to do a facilities condition audit. Develop student-learning outcomes for the department. Create and develop action plans for preventative maintenance, renovations, etc. Create and develop long term housing building plans based on new trends and issues. Revise mission statement to make it more concise. Utilize the ACUHO-I and CAS Standards for Housing and Residence Life self- assessment guidelines to help with assessment. Recommendations Requiring Higher Level Approval: Remove the Career Planning and Development secretary half-salary pay that is coming from the Department of Housings budget so that Housing can hire additional personnel. It is important to note that CAS and ACUHO-I make mention that it is better for the Housing and Residence Life areas to manage as one unit. The CAS self- assessment guide reflects that, although housing encompasses many functions, most administrations agree that students are best served when all housing and residence life functions fall under the responsibility of a single administrator (CAS, 2006, p. 2). At ϲʹ, the departments were split in 2006. This may need to be re-evaluated in the future. Judicial Affairs and Student Affairs Assessment Recommendations for changes, which are within the control of the department/area, if appropriate Ongoing training needs to occur for all directors in the unit to gain a stronger understanding of assessment and learning outcomes, and the importance of establishing these in their departments. Buy-in needs to occur from all. The director needs to attend the ASCA National Conference, Higher Ed Law Conference, CAS Conference, or NASPA sessions relating to the department. Presentations or journal articles would be a welcome addition as well. Continue educational sessions for faculty and staff about the judicial process. Continue expansion of the UCD program, including the recruitment of a larger pool of volunteers from students, faculty and staff. Examine the current judicial hearing procedures from the beginning to end, utilizing Stoner and Lowerys Navigating Past the Spirit of Insubordination: A Twenty-first Century Model Student Conduct Code with a Model Hearing Script as the basis for ϲʹϒs procedures. Recommendations for changes that require action at the Vice President, Provost, or higher levels. The following items are recommended for consideration of change: Judicial Affairs is an antiquated name. The national norm is to utilize conduct versus judicial as conduct addresses a behavior while judicial is more punitive in nature, which directly contradicts the educational goals of the department. The name of the department needs to be changed to fit with the national norm and further its educational mission. Because of the make-up of the office, there is not a clear delineation of expectation of duties for assessment versus judicial. With the small staff, this means that judicial often takes precedent over assessment due to the nature of due process and the attempt to educate the students involved in cases. This also limits the educational outreach opportunities and proactive responses to issues facing college students on the ϲʹ campus. Either an increase in staffing or a separation of the two areas should be considered to allow for a higher level of focus to be placed on each area. A level of accountability to the director of Judicial Affairs and Student Affairs Assessment needs to occur for assessment-based projects originating from this office. This will make the collection and evaluation of data for projects easier and timely. Student Engagement (Recommendations are divided by functional areas of this department.) Functional Area: Campus Activities Need to provide more intentional training, education, and development opportunities for students involved in organizations. Need to provide more education about legal issues and institutional policies to student organization advisors. Need to provide more intentional information and training opportunities for advisors. Need an on-line ticket sales software program for major University events. Functional Area: Orientation Program Must create a smoother on-line registration and payment system for SOAR. Host Meet Your College academic deans meetings with the students and parents on day one of freshman SOAR. Host the academic general studies presentation by CAARS on day one of freshman SOAR with the parents and students. Increase SOAR counselor small group times with the students so they can process the information. During the two-hour check-in time, have students log-in to ϲʹ Portal on day one of freshman SOAR followed up by SOAR counselors going into the lab with small groups to practice navigating the system. Partner with the Registrars office to create a ϲʹ Portal Brochure versus having so many instruction handouts. Changing freshman SOAR sessions from Sunday-Monday programs, to weekday programs to engage faculty on day one for academic sessions. Work with CAARS to see if we can do a sensitivity training for advisors about students level of academic preparedness going into advising. The major strain on the Office of Student Engagement in this area is that of Student Orientation Advising and Registration (SOAR). SOAR is not adequately supported by other units and is not cost effective. The Review Team strongly recommends moving the coordination of the SOAR program to an academic unit of the university and, short of that, adding an additional staff position to coordinate the SOAR program. If the SOAR program is left with the Office of Student Engagement, the Review Team highly recommends adjustments be made in regards to expenditures charged to the SOAR program from other units within the University. The Office of Student Engagement should not have to utilize any portion of their units budget to support the SOAR Program. Functional Area: Greek Affairs Need to provide more training to chapter leaders to assist with running effective chapters. Need to better educate and enforce laws and institutional policies regarding housing safety, hazing, use and possession of alcohol and other drugs, sexual harassment, racism, intolerance, and other practices that diminish human dignity. Need to work on communicating to members, officers, and alumni their leadership roles and responsibilities. Need an improved recognition program within the University. Need to create a Greek alumni advisory board to utilize as training and development resources for the Greek community. Need to develop a better Greek Housing training and maintenance/upkeep process of University-owned and Greek-owned houses. Functional Area: Student Leadership Programs Need to continue to develop training opportunities for student organization leaders for organizational development. Need to create program initiatives for the foundations of leadership and personal development. Functional Area: Service-ϲʹing and Volunteerism Programs Need for an institutional commitment and partnership with Academic Affairs to create a true Service ϲʹing program. Leadership and Staffing Need to update and distribute a professional staff expectations document. The Review Team concludes that the Office of Student Engagement does not have appropriate funding to support ongoing professional development for all staff members of the unit. Additionally, the current time requirements of each staff member in the unit would prevent them from participating in ongoing professional development if appropriate funding was available. The Review Team concludes that the current time requirements of each staff member in the Office of Student Engagement prevent them from receiving and delivering appropriate leadership and supervision. The Review Team strongly recommends that at a minimum, the following positions should be added: an additional administrative assistant, an additional full-time position with the primary job function being coordination of all functions related to the SOAR program, and additional graduate assistants. While the Office of Student Engagement has well-qualified employees, the unit does not have a sufficient number to effectively provide programs and services offered. Financial Resources and Budget A Greek Life budget does not exist to support the functional area of Greek Affairs. Need more funding focused on leadership development and service learning. Additional funding that is not student activity fee generated is needed to be able to do more training, education, and programming for students. Need to provide training in budgeting, policies, and procedures for student organizations in general. The Review Team highly recommends that a thorough review of the Office of Student Engagements budget structure be undertaken. The unit receives funding from several sources, which could create issues if one or more funding source fails to meet its obligation. Additionally, if the units budget was more structured, funds could be disbursed to each program area of the unit in a more consistent and effective manner. If the SOAR program is left under the coordination of the Office of Student Engagement, the Review Team highly recommends adjustments be made in regards to expenditures charged to the SOAR program from other units within the University. The Office of Student Engagement should not have to utilize any portion of their units budget to support the SOAR Program. Facilities, Equipment and Technology Greek housing is not managed well with all applicable regulatory and statutory requirements of the host institution. Greek house contracts for fraternities are not thorough and are expired. Routine house inspections are not conducted and maintenance upkeep is delayed. Need an on-line registration and payment process for the SOAR (Orientation) Program. The cost is $5000 annually plus cost of SSL license, which can range between $500-1500 yearly. Need an on-line student organization management system such as OrgSync. The cost is $9500 annually with a $1500 one-time set up fee. No student organization offices are provided except for the Student Government Association and Greek Life. The Review Team strongly recommends that additional facility space be afforded to the Office of Student Engagement. The units current floor plan is not conducive for effective delivery of services. Ethical and Legal Responsibilities Need to disseminate to staff on a yearly basis NASPA and ACPA ethical standards for the field of Student Affairs in Higher Education. Need to conduct FERPA training more frequently such as once a semester to remind professional staff of the standards. Assessment and Evaluation A pre-assessment and post-assessment tool is needed to measure student learning based on the learning outcomes set forth by the department. Better documentation trails need to occur with continual focus group meetings. The staff members of the Office of Student Engagement adequately articulated the units recommendations through interviews conducted by the Review Team. The Office of Student Engagement did provide the Review Team with an analysis of areas in need of improvement. While the staff members of the unit communicated their ideas for improvement in specific areas, an action plan for improvement was not delineated. The Review Team concludes, with concurrence from the Office of Student Engagement, that regular assessment of programs and services does not occur. Student Recreation Center Recommendations for changes, which are within the control of the department/area, if appropriate: The department needs to review and set a maximum length of time for students to be on the exercise equipment in order to allow more students the opportunity to work out. The department needs to develop a master plan in writing as well as to update their risk management plan. The department needs to conduct annual surveys of their programs and services. The department needs to consider moving the fitness center to a bigger location so that machines are not too close together. Recommendations for changes that require action at the Vice President, Provost, or higher levels. The department needs to begin researching renovation and new construction ideas. This includes location of new facility, how big the facility should be, office space allocation, Outdoor Adventure location, adequate storage, size/needs in fitness area and what should be included in the new facility such as ropes course, rock wall, more aerobics rooms, etc. Increase the staffing in personal training and eventually outdoor adventure. Research and develop a proposal for a flat fee instead of per credit hour fee, as well as propose an increase in the amount allocated to Recreational Sports and Fitness. Department of Residence Life Because this is the first formal review of the Department of Residence Life (DRL), recommendations address not only the operations of the Department, but also the process of conducting the review. These latter issues are recommended to Higher Administration. Department Level Recommendations: The review team very strongly recommends that quantitative and qualitative data be collected ascertaining the realistic limitations of ADA student access to each residence hall, above and beyond ADA code requirements. This data should be compiled in a report on the condition of each building, and provided to appropriate parties as residence hall renovations, designs, and new constructions are planned and implemented. The review team further recommends that the Department of Residence Life, working in conjunction with appropriate departments, implement as many cost effective remedies as possible to resolve housing difficulties for ϲʹϒs ADA students. The review team very strongly recommends that the Department of Residence Life, working in conjunction with appropriate departments, implement as many cost effective upgrades to security as possible to create a safer living environment for ϲʹ students. The review team strongly recommends the completion of learning outcomes and related assessment tools for all appropriate Residence Life programs. The review team very strongly recommends that Academic Discipline Living-ϲʹing Communities be designed and implemented in conjunction with appropriate academic departments. Further to achieving the previous recommendation, the review team strongly recommends a wider range of co-ed housing options be implemented, including co-ed by room and co-ed by suite options for academic living-learning communities. It is our understanding that policy changes may be required before this recommendation can be achieved. The review team recommends funding be designated to afford the Area Coordinators, Assistant Director, and Director annual professional development opportunities, including yearly participation at state, regional, and/or national conferences, seminars, and webinars. The review team recommends that the Department of Residence Life, in conjunction with the Office of Housing, create and implement a continuous improvement plan that accounts for the sum of Office of Housing activities, including the advances and expansion of themed-living arrangements and RA programming. Student Affairs Administration Recommendations: The review team strongly recommends that the Department of Residence Life (DRL) be evaluated according to the guidelines of the Association of College and University Housing Officers International (ACUHO-I). ACUHO-I standards are comparatively more appropriate and detailed than either the ϲʹ Academic Support/Administrative Review Rubric provided through the Office of Institutional Research, Planning, and Assessment (OIRPA) or the Self-Assessment Guide provided by the Council for the Advancement of Standards (CAS). ACUHO-I specializes in housing and residence life issues, and ϲʹϒs DRL is a member of this organization. Allowing the DRL to use ACUHO-Is standards will likely ensure that the department maintains a level of quality above the ϲʹ OIRPA or CAS standard, and will improve the value of DRLs membership in this Association. The review team very strongly recommends that the Office of Housing and the Department of Residence Life be combined into one office that is directed by a professional with a terminal degree related to student affairs or residence life. Although it is not the responsibility of this review team to address issues within the Housing Office, the obvious disconnect in communication and the programmatic recommendations made to the Department of Residence Life necessitate addressing the reunification of the two in this report. The introduction to the CAS Standards for Housing and Residential Life makes clear that, most administrators agree that students are best served when all housing and residence life functions fall under the responsibility of a single administrator, usually the director of housing and/or residence life. While it is true that there is a distinction between where one lives (Housing) and how one lives (Residence Life), it is even more true that where one lives determines how one lives. It is clear that the Department of Residence Life cannot advance its mission of improving how students live and learn together without having direct control and final say over where students live. The review team uncovered two instances where the division of these two offices routinely prevents ϲʹ from providing students with quality living conditions. First, maintenance requests in residential space must originate with Residence Life, pass through Housing, then go to Maintenance, who reports the repair to Housing, who must then report the repair to Residence Life. A disconnect in any of these communicative steps results in students and parents devaluing and questioning the effectiveness of all three offices and the university, not to mention their living conditions. Second, there is no consistent practice for housing placement. Student House Managers place students in sorority housing, a faculty member and an administrative assistant places students in honors housing, Residence Life places students in three and one half floors of another building, and housing places the rest in four other residence halls. As a result, approval to move residents, often when roommates are in high tension situations, cannot be achieved in a timely fashion, since approvals must be done through the Housing Office, which is removed from the situation. Residence Lifes inability to place students in appropriate living arrangements for education, or to provide immediate resolution to housing conflicts, prevents development and implementation of successful residence life programming activities, specifically academic living-learning communities, which are in place at colleges and universities across the country. The review team recommends that existing University policies be reviewed and updated as needed to enable the Department of Residence Life to effectively address many of the emerging trends and issues outlined in the Status of the Area portion of this document. The review team recommends that the current departmental divisions and responsibilities within Student Affairs be reviewed in light of the existing caseload of Student Code of Conduct violations occurring in the residence halls and are adjudicated by Residence Life staff as an extension of the Office of Judicial Affairs. The structure and staffing currently in existence in the Office of Judicial Affairs would become impossibly overloaded if called upon to include the violations of the Student Code of Conduct now handled within the Department of Residence Life. Consequently, in order to free the Residence Life staff to focus wholly on their mission, adequate staffing for the Office of Judicial Affairs must be considered. The review team very strongly recommends a regularly scheduled review of this and all Student Affairs offices. University /Events Create two separate entities within University Events to include: a College Union staff and a Conferences and Camps staff. Both could be housed within an umbrella department, University Events; however, adequate staffing and financial resources would be required in order to overcome current demands and deficiencies of the department as it currently exists. Leaving University Events as it is now, the department serves a conference coordination function and thus should be housed in Facilities or other university wide coordinated department rather than Student Affairs. While University Events does support numerous programs that benefit students, it appears that the camps and conferences function and the logistics of such hold greater priority within the department. This would allow University Events to be seen as the true university wide event coordinator. University Police A return of deployed staff to fill current staff positions and the addition of new staff to maximize services and coverage of campus when funding allows. There is minimal back-up coverage and the Chief functions as part of the daily staffing at times. Additional staff would also facilitate more involvement in professional development and more outreach programming. Implement use of national CALEA law enforcement standards to measure programs, services, and staffing against, and to provide basis for, future assessment. While difficult to attain, they provide a benchmark especially in the areas of public safety and community policing. Continue to benchmark against similar institutions. Establish satellite locations on campus and continue to increase officer visibility. Increase presence and consider regular rounds in the residence halls, especially at night, as they are primary customers and the frequent victims of minor crimes. Better surveillance equipment in and around the residence halls. Eventually all buildings wired for sight and sound, both external and internal. Key code all buildings. Acquire necessary communication equipment, as identified by Chief, to connect to appropriate local and national systems for tracking of crime data and information see five year initiatives listing for specifics. It is imperative to establish Chief as the primary security officer/consultant for campus. He should be included in discussions that address building security, equipment and processes that impact security. This includes the procurement of safety equipment, development of safety plan for new buildings and the retrofit for current structures. Install camera surveillance system in parking deck. Establish a 24-hour communications and dispatch center officers receive calls for assistance after hours on a cell phone. Website has excellent resources, however may be too busy and too much. Possibly consolidate headings on the homepage with a secondary breakdown. In regards to the North Alabama Public Safety Training Institute, clarify the mission with regard to external training and possibly broaden the scope to include corrections and judicial continuing education programs in partnership with academic departments. Continue to foster credentialing, professionalism, and training along with a fully developed system of classifying employees based on skill and experience. Implement comprehensive assessment to include questionnaires at meetings and presentations, pre-post testing for training, and active solicitation of feedback about various services. Continue to build partnerships within the Division of Student Affairs for prevention and awareness programs and services. While not within their control, a new facility is critical to the growth and efficiency of the department. The current building is unacceptable for long-term plans and functions. While several of these recommendations are within department control, the majority require additional funding and/or support or action at the Vice President level or higher. Much has been accomplished in this department and they are on the way to excellence!  Appendix B Student Affairs Assessment Summary by Department Career Services Recruitment Education Day (student and employer questionnaires) Etiquette Dinner Evaluation Career Fair Employer Evaluation Meet Your Major Survey General Office Assessments (Frequencies/Service/Usage) Graduation Questionnaire Alumni Questionnaire CAS Standard Comparisons Tutor Survey (both tutors and students) Faculty Mentoring Surveys (faculty and students) ARC Survey Health Services Campus-wide Survey CAS Standard Comparisons Usage Frequencies e-CHUG Data and Reflective Journal CHOICES and RAVE Evaluations Developmental Services Student Satisfaction Survey Disability Awareness Day Survey Housing MANE Event Survey Judicial Affairs & Student Affairs Assessment Student Affairs Staff Survey JA Process Survey CAS Standard Comparisons Individual Workshop Surveys UCD Training Assessment RAVE Focus Groups CHOICES and RAVE Evaluations Focus Groups with SA Directors Interviews Residence Life Resident-wide Survey Resident Satisfaction Survey CAS Standard Comparisons Dining & Programming Survey Resident Assistant Training Evaluation Student Engagement Program Usage/Frequencies Program Satisfaction Surveys CAS Standard Comparisons Step Sing Survey Homecoming Questionnaire SOAR Survey (in-house) SOAR Survey (National benchmarking) General Office Assessments (Frequencies/Service/Usage) Judicial Reports e-CHUG Data and Reflective Journal Into the Streets Reflective Evaluations Student Recreation Center Usage Frequencies CAS Standard Comparisons University Events Summer Camps Survey CAS Standard Comparisons Appendix C Division of Student Affairs - 5-year Assessment Cycle Revised May 2009 Fall 2008 DepartmentComprehensiveNationally-NormedInternal ReviewExternal ReviewEvents/Services ARCXAssessmentXCounselingXXCPDXDSSXGreek LifeXHWSXHousingJudicialXLeadershipXPublic SafetyXRec. SportsXRes. LifeXSA StaffXN/ASOARXXSt. EngagemtXUniv. EventsXVPSA Spring 2009 DepartmentComprehensiveNationally-NormedInternal ReviewExternal ReviewEvents/Services ARCN/AXAssessmentXCounselingXCPDXDSSXXGreek LifeXHWSXXHousingXJudicialXLeadershipXPublic SafetyN/AXRec. SportsXRes. LifeXX*XSA StaffN/AN/ASOARXSt. EngagemtN/AXUniv. EventsXVPSA Fall 2009 DepartmentComprehensiveNationally-NormedInternal ReviewExternal ReviewEvents/Services ARCN/AXAssessmentXCounselingXXCPDXDSSXXGreek LifeXXHWSXHousingXXJudicialXXLeadershipXPublic SafetyXN/AXXRec. SportsXRes. LifeXXSA StaffN/AN/ASOARXXSt. EngagemtN/AXUniv. EventsXVPSAN/AX Spring 2010 DepartmentComprehensiveNationally-NormedInternal ReviewExternal ReviewEvents/Services ARCXN/AXXAssessmentXXXCounselingXXCPDXXDSSXXXGreek LifeXXXHWSXXHousingXXXJudicialXXLeadershipXXXPublic SafetyN/AXXRec. SportsXXRes. LifeXXXSA StaffN/AXN/ASOARXXSt. EngagemtN/AXXUniv. EventsXXVPSAXN/AXX Fall 2010 DepartmentComprehensiveNationally-NormedInternal ReviewExternal ReviewEvents/Services ARCN/AXXAssessmentXXCounselingXXCPDXXXDSSXXGreek LifeXXHWSXXHousingXXJudicialXXLeadershipXXXPublic SafetyXXXRec. SportsXXXRes. LifeXXSA StaffXN/AXN/ASOARXXXSt. EngagemtN/AXXUniv. EventsXXXXVPSAN/AXX Spring 2011 DepartmentComprehensiveNationally-NormedInternal ReviewExternal ReviewEvents/Services ARCN/AXAssessmentXXCounselingXCPDXDSSXGreek LifeXXHWSXXHousingXXJudicialXLeadershipXPublic SafetyN/AXRec. SportsXRes. LifeXXSA StaffN/AN/ASOARXSt. EngagemtN/AXUniv. EventsXVPSAN/AX Fall 2011 DepartmentComprehensiveNationally-NormedInternal ReviewExternal ReviewEvents/Services ARCN/AXAssessmentXCounselingXXXCPDXXDSSXXXGreek LifeXXHWSXXHousingXJudicialXXXLeadershipXPublic SafetyXXRec. SportsXRes. LifeXSA StaffN/AN/ASOARXXSt. EngagemtN/AXUniv. EventsXVPSAN/AX Spring 2012 DepartmentComprehensiveNationally-NormedInternal ReviewExternal ReviewEvents/Services ARCXN/AXXAssessmentXXXCounselingXXCPDXXDSSXXXXGreek LifeXXHWSXXXHousingXXXJudicialXXLeadershipXXPublic SafetyN/AXXRec. SportsXXRes. LifeXXXSA StaffN/AXN/ASOARXXSt. EngagemtN/AXXUniv. EventsXXVPSAXN/AXX Fall 2012 DepartmentComprehensiveNationally-NormedInternal ReviewExternal ReviewEvents/Services ARCN/AXAssessmentXCounselingXCPDXXDSSXGreek LifeXHWSXHousingXJudicialXLeadershipXXPublic SafetyN/AXRec. SportsXXRes. LifeXSA StaffXN/AN/ASOARXXSt. EngagemtN/AXUniv. EventsXXVPSAN/AX Spring 2013 DepartmentComprehensiveNationally-NormedInternal ReviewExternal ReviewEvents/Services ARCN/AXAssessmentXCounselingXCPDXDSSXGreek LifeXHWSXXHousingXXJudicialXLeadershipXPublic SafetyN/AXRec. SportsXRes. LifeXXSA StaffN/AN/ASOARXSt. EngagemtN/AXUniv. EventsXVPSAN/AX *Delayed due to lack of funding Resources American College Personnel Association. (1996). The student learning imperative: Implications for student affairs. Journal of College Student Development, 37, 118-122. American College Personnel Association and National Association of Student personnel Administrators, ϲʹing reconsidered: A campus-wide focus on the student experience. Washington, DC: authors, 2004. Barr, B. J. and Associates. (1993). The handbook of student affairs administration. San Francisco: Jossey-Bass. Komives, S. R., & Woodard, D. B., Jr. (Eds.). (2003). Student services: A handbook for the profession (4th ed.). San Francisco: Jossey-Bass. National Association of Student Personnel Administrators. (1998). Principles of good practice for student affairs. Retrieved from HYPERLINK "http://www.naspa.org/resources/principles"http://www.naspa.org/resources/principles. Rosenstone, S. J. (2004). Challenge facing higher education in America: Lessons and opportunities. Paper presented to the University of Toronto Conference on Taking Public Universities Seriously. Upcraft, M.L. & Schuh, J.H. (1996). Assessment in student affairs: A guide for practitioners. 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